Business Analyst (Contact Center)

Position 1:

Title: Sr. Business Analyst

Location: Upper Gwynedd, PA and/or Rahway, NJ

(Must be onsite PA in for 2 days a week)

Duration: 12 months

A Sr. Business Analyst for the Contact Center for Headquarter Sales
For Adverse Events
Need to drive efforts with the client to support application in Salesforce Service Cloud
Client SDLC is a plus
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Position 2:

We are looking for 'Project Manager / Scrum Master' with our client.

You can submit senior consultants for this role.

Requirement Details:

Title: Project Manager / Scrum Master (Try to submit local GC/US Citizens with retail domain)

Location Freeport, ME (few day/month onsite)

Duration: Longterm

Looking for a project manager/scrum master with extensive agile, marketing data and cloud experience.

The Senior Project Manager/ Scrum Master operates with little oversight to strategize, guide, and synchronize tasks of substantial, enduring, cross-departmental infrastructure or development initiatives. This is done to guarantee that the project's aims and objectives are achieved within the set timeline and financial constraints.

Responsibilities:

Skills

Maintains open lines of communication with stakeholders, including management, updating them on progress towards objectives; negotiates changes to the timeline and resources to ensure the project's overall quality.

Serves as the main hub for all project-related communications.

Utilizes the most suitable communication methods depending on the situation and urgency.

Creates and presents content to foster comprehension and consensus among the Team and Project Sponsors (Governance structure).

Governance

Recognizes and aids in securing a Sponsor role that operates at the suitable organizational level.

Recognizes and aids in securing a Steering Group that supports the Sponsor and represents a cross-functional viewpoint with shared project objectives.

Recognizes and aids in securing a Stakeholder Group that can represent and influence the project's direction and outcomes.

Management

Works collaboratively to foster a positive relationship with vendors to guarantee successful project outcomes.

May assist in Contract Negotiations and Non-Disclosure Agreements with vendors and oversees project outcomes. Transfers vendor contracts to the internal support owner to ensure comprehension and adherence to service level agreements.

Monitors and maintains costs associated with vendor deliverables.

Identifies and examines project risks to determine the most significant potential risk exposure that should be managed proactively.

Identifies and concentrates on resolving issues and risks using suitable escalation levels considering the impact on scope, schedule, budget, or quality.

Project Specifications and Timelines

Constructs a detailed decomposition of project tasks

Formulates and supervises a project schedule using authorized Project Management tools (Jira, SharePoint, etc.)

Designs, observes, and controls the project staffing blueprint and resource distribution approved by resource supervisors

Decides on Resource Tasks with projected completion times (ETC's)

Employs negotiation abilities to balance the accomplishment of tasks with the resources required for project triumph Competencies:

Proficient in hands-on project management & Scrum Master roles - minimum of 5 years of experience steering complex IT initiatives.

Expertise in leading large teams dispersed across various locations.

Proficiency in organizing work into different streams within a substantial project and handling multiple IT projects concurrently.

Extensive practical application of PM & Scrum tools/methods (planning, risk management, budgeting, cost control, evaluation, software/SaaS procurement/RFP, development & management of Jira board, Scrum ceremonies, etc.).

Familiarity with vendor contracts and vendor supervision.

Exceptional communication abilities (both verbal and written), proficiency in English language, facilitation skills, etc., and the capacity to represent work at all levels of the organization (up to Executive levels).

Outstanding interpersonal abilities ability to forge strong relationships, create a trusting team atmosphere, and listen & translate into actionable strategies.

Familiarity with Cloud Data Platforms

Experience with Jira, SharePoint, Excel, PowerPoint.

Comprehension of business process transformation and change management practices.