Customer Service Associate (Customer Contact Center - Remote Opportunity)

Customer Service Associate (Customer Contact Center - Remote Opportunity)
At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature’s Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.
At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.
Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

JOB DESCRIPTION:

The Customer Service Associate will be responsible for responding to inbound calls, processing orders, resolving customer order issues and cross-selling additional products for some of Nestle Health Science’s brands including: Nature’s Bounty, Puritan’s Pride, Persona, Garden of Life and more. The Customer Service Associate will also communicate with customers through phone (inbound/outbound), email, live chat and also through text messaging working in a Customer Contact Center environment. This is a remote-based opportunity and applicants must have full schedule flexibility. This role is eligible for overtime as well.

REQUIREMENTS:

• High School Diploma or GED required; Bachelor’s degree preferred.
• 1+ years of Customer Service experience required.
• Current or prior professional Customer Service experience working within a call center or contact environment is highly desired.
• Demonstrated proficiency in MS Office (Word/Excel/Outlook/PowerPoint) required.
• Must have excellent communication (written and oral), organizational, time management and stakeholder management skills.
• Must possess an outgoing, positive personality and attitude, be customer-service oriented, empathetic and the ability to demonstrate strong active listening and follow-up skills.
• Willing and able to work under pressure to meet tight deadlines with minimal supervision.
• Ability to determine customer needs with strong problem-solving skills and ability to provide appropriate solutions within a timely manner.
• Must have full schedule flexibility, including the ability to work mornings/afternoons/evenings and weekends as needed (Monday to Sunday).
  The approximate pay range for this position is $18 to $20 per hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities, as well as geographic location.
  Nestle Offers performance-based incentives and a competitive total rewards package, which includes a 401k with a company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at: About Us | Nestlé Careers (nestlejobs.com)

REQUISITION ID:

286111
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you’re at the forefront of our minds as we recruit top talent to join Nestlé. The skills you’ve gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer* seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467

• Note: Nespresso is not a federal contractor and does not maintain affirmative action programs

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy
Holbrook, NY, US, 11741

• Answer customer phones calls, chats or emails handling a variety of complex issues.
• Willing to offer product specials on each sales call.
• Ability to navigate through multiple computer applications with speed and accuracy.
• Provide a high level of Customer Service and professionalism.
• Ability to work with one or multiple customer support lines.
• Understanding and striving to meet or exceed Contact Center metrics while providing excellent consistent Customer Service.
• Maintain customer satisfaction ratings based on criteria set forth by the company.
• Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
• Performing additional duties, tasks or projects as assigned by direct Manager or Supervisor.