Public Service Clerk - Chinese Speaking (Mandarin)

Office of the Illinois Secretary of State
Alexi Giannoulias
Job Title: Public Service Clerk - Chinese Speaking (Mandarin)
Division: Driver's Services
Union: SEIU
Location: 2250 S Canal St,Chicago, IL - Cook County, Zone 1
Salary: Starting salary for full time is $3,143.00, plus stipend for Chinese translation and interpretation skills.
Please Note:
To be considered for this vacancy you MUST establish eligibility by taking and passing a written, multiple-choice examination administered at an ILSOS Personnel Office in either Springfield or Chicago. Appointments for testing may be made by contacting the Personnel office at which you would like to test or walk-ins will be accepted at the following testing sessions: 9:00 AM, Monday - Friday or 1:00 PM Mon/Wed/Fri. Any questions regarding these positions or applying and testing for these positions can be answered by contacting the Department of Personnel at these locations - Springfield at 217-782-4783 or Chicago at 312-793-5515 or by e-mail at sosjoblisting.com.
At the time of testing, a completed IL Secretary of State employment application MUST be submitted. Applications are available at either Personnel office, can be mailed upon request or are available online, with additional information regarding the ILSOS hiring and selection process, at https://www.ilsos.gov/departments/personnel/employment.html.
Overview:
Performs a variety of clerical tasks in rendering service to the public in obtaining or retaining driving privileges and in the registration and titling of motor vehicles in the State of Illinois in a Vehicle Services or Driver Services Facility.
Duties and Responsibilities:

• Serves as information clerk directing applicants and public to proper areas of the facility to receive service.
• Reviews and completes driver's license applications or motor vehicle registration or title applications for processing while gathering all pertinent information to serve the applicant.
• Administers vision tests to driver's license applicants, codes applications according to results.
• Administers and grades written driver examinations; explains incorrect test responses; codes applications according to results.
• Enters applications or other drivers license or related forms on computer terminal, reviews entry for completeness and accuracy.
• Operates photographic equipment; prepares photo ID/drivers licenses for receipt of applicant.
• Balances cash or checks with validation tape totals to assure that all fees are accurately accounted for; prepares deposit records or other routine financial documents necessary to process collected fees; may prepare reports on applications processed.
• Performs cashiering functions for driver's license fees.
• In a limited-service facility, reviews, fee checks and checks for necessary attachments, processes most types of motor vehicle registration or title forms; accepts cash or checks for fees and prepares for final processing; issues temporary registration permits.
• In a full-service motor vehicle facility, reviews, fee checks and checks for necessary attachments, and processes various types of motor vehicle registration or title forms including leased vehicles and dealer and remitter work.
• Performs other duties as required or assigned.

Specific Skills:

• Requires working knowledge of business English, spelling and commercial arithmetic.
• Requires working knowledge of office methods, practices and procedures.
• Requires elementary knowledge of basic bookkeeping procedures and techniques.
• Requires elementary knowledge of the Illinois Vehicle Code as it applies to office tasks pertaining to obtaining or retaining a valid Illinois driver's license and the processing of various motor vehicle forms.
• Requires ability to maintain records of some complexity.
• Requires ability to deal tactfully with the public and to maintain satisfactory working relationships with other employees.
• Requires ability to communicate both orally and in writing.
• Requires ability to translate and interpret for Chinese speaking customers.
• Requires ability to operate in an independent manner within defined procedures.

Education and Work Experience:
Requires knowledge, skill and mental development equivalent to the completion of elementary school AND one year of general office experience, preferably including six months in a driver or motor vehicle facility and operation of keyboarding equipment.
Application Process:
Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.
Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.