Part-Time Patron Services (Circulation) Specialist

Patron Services (Circulation) Specialist - Part-Time, 15 hours per week, $15 per hour
This is a non-exempt non-management position
Description
Provide excellent customer service interactions through materials circulation, assisting with informational questions, and maintaining confidentiality with patron records.
Required Qualifications
Education

• High school diploma or GED equivalent

Experience

• Experience handling currency and ability to add, subtract, multiply and divide
• One year customer service experience

Skills

• Enthusiastic to create a friendly, courteous, pleasant first impression of library
• Knowledge of the purposes and functions of libraries preferred
• Comfortable handling multiple tasks and prioritizing workflows
• Passion to work with the public in a positive manner

Description of Duties:

• Utilizes automated circulation system to perform full range of circulation procedures, including check in & check out of all materials
• Answers a variety of questions at the circulation desk
• Issues patron cards, maintains files, and enters information into the database
• Places holds for patrons and processes reserved materials upon arrival
• Inspects materials for damage during checkouts and returns
• Collects fines and fees from patrons
• Answers telephone to provide routine information and transfer calls to other departments; fax for patrons
• Carries out procedures for notification of patrons for overdue materials
• Sorts checked in materials including borrowing and lending requests within system and shelves all types of library items
• Actively monitors and restocks new book and A/V shelving
• Cleans books if needed
• Assists and instructs patrons with self-check, accessing their record online, paying fees online, and using the coin operated photocopier
• Ensures accurate library shelving by shelf-reading and reshelving materials
• Accepts and processes impact fees for newly built homes within library district
• Assists with library program set up as necessary
• Serves as a Passport Acceptance Agent
• Issues Museum Adventure Passes
• Attends library training and continuing education as needed
• Supports patrons' use of library services
• Performs other duties as required

Reports to:Patron Services Manager Supervises: None
Hours include evening and weekend availability