Public Safety Communications Officer I

Looking for a way to help the community while having a rewarding career?
No experience needed – we provide on the job training.
The Augusta County Emergency Communication Center (ECC) is actively recruiting Public Safety Communications Officer I positions. Successful candidates will perform telecommunications work under frequent stressful conditions while receiving emergency and non-emergency calls for service from the public. In addition, the candidate will work jointly with fire, rescue and law enforcement through use of communication equipment. Candidates will complete a 6-week in house academy and continue their training on an assigned shift under the supervision of a Shift Supervisor and the agency’s Training Coordinator.
Essential functions and responsibilities of a Public Safety Telecommunicator include but are not limited to:

• Receives emergency requests for service by radio and telephone and determines the appropriate response based on location, the nature of the request and departmental policies;
• Operates and monitors multiple emergency radio frequencies;
• Performs emergency medical dispatch while providing pre-arrival instructions to callers
• Maintains communication with on scene and responding units for accuracy
• Operates and monitors national and statewide teletype records system
• Completes required monthly training to ensure proper handling of incidents
• Operates other related equipment such as a voice recording system, TDD for hearing impaired callers and various other office type equipment
• Performs related tasks as assigned

Requirements:

• High school diploma or equivalent
• Valid driver’s license

Knowledge and Abilities:

• Ability and willingness to obtain necessary training to perform duties of the position
• Ability to work in emergency situations and a stressful environment
• Ability to work shift work, weekends and holidays
• Ability to communicate effectively, both verbally and in writing
• Ability to perform multiple tasks simultaneously
• Previous knowledge of Public Safety operations is useful but not required

Hiring Process:

• Application submission
• Observation
• Testing
• Background Check
• Interview
• Intended hire date will be May 16th

Salary and Benefits:

• Health Insurance with employer contribution
• Dental Insurance
• Life Insurance
• Virginia Retirement System
• Paid Time Off
• 13 Paid Holidays
• Salary $42,777

Deadline for Applications: Review of applications start immediately upon submission. Positions will be open until filled. Interested candidates should apply online at www.co.augusta.va.us. Augusta County is an Equal Opportunity Employer.