Public Safety Dispatcher Shift Supervisor

Salary: $61,418.00 - $67,560.00 Annually
Location : Hampton, VA
Job Type: Full-Time Permanent
Job Number: 07960
Department: E-911
Opening Date: 02/21/2024
Closing Date: 3/6/2024 11:59 PM Eastern
Function
The purpose of the class is to supervise the operation of the City of Hampton's Public Safety Communications Center for an assigned shift. Assign duties to telecommunication personnel and monitors personnel performance; answer incoming calls, dispatches, records, and disperses information.
Minimum Requirements

• Graduation from high school or successful completion of the GED.
• Three (3) years' experience as a Public Safety Dispatcher preferred.
• Must not have received any formal disciplinary action during previous year.
• Must possess and maintain state and local certifications (i.e., CPR, EMD, and VCIN).
• The incumbent will be required to successfully complete a Police Department background investigation to include a polygraph examination and pre-employment screening for controlled substances.
• Must possess a valid driver's license and must have and maintain a satisfactory driving record based on the City of Hampton's criteria.

Additional Requirements

• Requires effective communication with internal and external customers.
• Position may require working nights, weekends, holidays and extended shifts as required. Incumbents are required to work in situations of extreme stress and in emergency, life threatening situations.
• The incumbent may be considered "essential personnel" during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.
• Extensive knowledge of and proficiency in the use of personal computers; thorough knowledge of the city's geography; general knowledge of supervisory principles and practices; ability to speak clearly and distinctively over the radio; ability to communicate effectively, both orally and in writing and ability to give clear, concise feedback; ability to develop and maintain harmonious working relationships and work effectively with diverse groups; ability to plan, organize, and assign work to others to provide appropriate coverage and efficient service; ability to exercise sound judgment and make appropriate decisions.
• Must be able to maintain the ability to provide credible testimony in court, to the magistrate and in other situations where credibility will be of importance. A sustained finding of untruthfulness at the conclusion of an internal investigation may result in immediate termination.

for a complete job description.
Benefits Overview

• The following plans are available the first of the month following one full calendar month of employment:
• -Health insurance
• -Dental insurance
• -Vision insurance
• -Reimbursement accounts
• Health insurance offered through Optima Health (1-800-229-1199). For more information on the provider network and pharmacies, see the
  The vision plan is offered through EyeMed Vision Care. For more information, see the
• Three dental plans are offered through Delta Dental (Delta Care, Delta Dental PPO, and Delta Dental PPO Plus) 1-800-237-6060. For more information, see the
  
• Employees begin accruing annual and sick leave immediately.
  
• The eleven paid holidays each year include:
• New Year's Day
• Martin Luther King, Jr. Day
• President's Day
• Memorial Day
• Juneteenth Day
• Independence Day
• Labor Day
• Veterans' Day
• Thanksgiving Day
• Christmas Day
• Employee's birthday
  
• A tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation. An after-tax retirement plan, Roth IRA, is offered through the ICMA Retirement Corporation (1-800-669-7400). For more information, see the
  
• Group life insurance is offered through the VRS and the carrier is the Minnesota Life Insurance Company.
  Tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation (1-800-669-7400). For more information, see the
• Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills. Eligibility criteria apply. In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government/business knowledge and skill development.
• Medical/Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.
• The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family (757-363-6777, 1-800-899-8174 or
  
• Direct deposit into most banks is a convenient finance feature.
  Savings bonds are available to the City's workforce.
• Employees are covered for Workers' Compensation where appropriate.

01
Which of the following best describes your highest level of completed education?

• High school graduate or GED completed
• Some College
• Associate's Degree
• Bachelor's Degree
• Master's Degree or above

02
Which of the options below best describes your years of experience as a Public Safety Dispatcher?

• No experience
• Less than 1 year of experience
• 1-2 years of experience
• 3-4 years of experience
• 5 or more years of experience

03
To be eligible, you must have received a satisfactory performance rating on your most recent evaluation and had no disciplinary action during the previous year. Do you meet these requirements?

• Yes
• No

04
This position requires a satisfactory driving record based on the City of Hampton criteria. Failure to provide your driver's license number will prevent us from considering your application. Please confirm your driver's license number by entering it below:
05
I understand that I must successfully pass a background check related to this position prior to any offer of employment or promotion.

• Yes
• No

06
Have you ever had a sustained investigation by the Department of Social Services in regards to child abuse or neglect?

• Yes
• No

07
Have you ever been rejected for employment or terminated for ANY reason, by ANY law enforcement agency? If yes, please provide the agency and reason.
08
Have you EVER been terminated from ANY job or received a written reprimand? If yes, please provide details below.
09
Have you EVER, as an ADULT or JUVENILE, been arrested, charged, indicted or convicted for violation(s) of ANY city, municipal, state, or federal law, whether Felony or Misdemeanor? ? If so, provide an explanation that includes date, location, charge and disposition.
10
Have you EVER been detained by ANY law enforcement representative, been the subject of ANY criminal investigation, or been named as the accused on a warrant? If "yes", please explain below in detail.
11
Have you EVER received ANY tickets for traffic violations (excluding parking tickets) on ANY license that you have held since you began driving? If "yes", list type of violation, date received, jurisdiction, and disposition (i.e. fine, suspension, charge(s) dismissed) below.
12
Have you EVER consumed ANY drugs prescribed for another person? If "yes" provide the name or type of drug(s) and the last time consumed:
13
Have you EVER used, tried, ingested, or experimented with marijuana or ANY illegal narcotics or dangerous drugs or substances (i.e. heroin, cocaine, speed, LSD, methamphetamine, anabolic steroids, pcp, ecstasy, hallucinogens, exotic drugs, spice/salvia, etc.)? If "yes", indicate what type of drug and when you last used it?
14
Have you EVER sold ANY type of illegal drug, delivered illegal drugs, or directed another person where to buy drugs to include marijuana? If "yes", indicate what type of drug and the last time you engaged in these activities.
15
Have you ever been a member of the Armed Forces in the United States or foreign country? If so, indicate: branch of service, date of entry, date of discharge, type of discharge. List ANY disciplinary actions (Article 15's, Court Martials, NJP's, Captains Mast, etc.) below.
16
Have you applied for ANY other Law Enforcement Agencies (Federal, State, & Local) either presently or in the past? If so, please provide the agency and results below.
17
Have you purposely omitted ANY information from your employment application?

• Yes
• No

Required Question