Address
Form of work
SalaryPosition Information
Working Title of Vacant Position
Public Safety Telecommunicator I Trainee: 911 Operator/Dispatcher
Job Type
Full Time
Posting Type
Public
Number of Vacancies
8
Department
POLICE
Division
POLICE PSEC
Requisition Number
2024146
Number of hours worked per week
40 hours + Overtime as required
Work Schedule
Upon hire:
Monday-Friday 7:30AM to 4:00PM until completion of Basic Dispatch Academy (BDA)
Upon completion of the BDA Schedule:
Rotating 12-hour shifts: 6:00AM-6:00PM or 6:00PM-6:00AM Fixed for 4 months including weekends and holidays; must also be available to work overtime when required to meet operational needs
**all shift assignments are subject to change based on operational needs
Monday-Friday 7:30AM to 4:00PM until completion of Basic Dispatch Academy (BDA)
Upon completion of the BDA Schedule:
Rotating 12-hour shifts: 6:00AM-6:00PM or 6:00PM-6:00AM Fixed for 4 months including weekends and holidays; must also be available to work overtime when required to meet operational needs
**all shift assignments are subject to change based on operational needs
Work Site Location
Chesapeake, VA
Position Driving Requirement
O - Occasional
Pay Grade
GE08
Pay Basis
Semi-Monthly
Advertised Salary
- Starting position as a PST Trainee [GE08] – $44,950 annual salary or higher depending on qualifications and experience
- PST Trainee Level lasts 14 – 16 months from the time of hire – 10% increase of pay after completing the Trainee Level
Sign On Bonus!
$4,000 (no experience)
$5,000 (experienced Public Safety Telecommunicator)
$4,000 (no experience)
$5,000 (experienced Public Safety Telecommunicator)
Job Description
Are you looking for an exciting and rewarding career where you can be a part of a team that helps save lives every day?
Are you able to stay calm while providing excellent customer service in emergency situations?
If so, why not make a positive impact on others by answering the call that will make a difference in someone’s life as a Public Safety Telecommunicator (911 Operator/Dispatcher0
Under general supervision, the selected candidate for Public Safety Telecommunicator will be responsible for receiving, processing, relaying, and responding to emergency and non-emergency calls for assistance, as well as providing information and referrals for police, fire, emergency medical services, and other Public Safety-related matters; works on an assigned/rotation shift and overtime when operations necessitate; attend and successfully complete the Basic Dispatch Academy and On-The-Job (OJT) training for the Public Safety Telecommunicator (911 Operator/Dispatcher) to include achievement of all required certifications and completion of OJT as designated by the Department of Criminal Services (DCJS) within a twenty-four (24) month period.
This is an Alpha classified position requiring employees to work during inclement weather, catastrophic events, and major/emergency situations regardless of the City’s operational status and is subject to respond immediately for duty.
Essential Job Functions and Responsibilities:
Are you able to stay calm while providing excellent customer service in emergency situations?
If so, why not make a positive impact on others by answering the call that will make a difference in someone’s life as a Public Safety Telecommunicator (911 Operator/Dispatcher0
Under general supervision, the selected candidate for Public Safety Telecommunicator will be responsible for receiving, processing, relaying, and responding to emergency and non-emergency calls for assistance, as well as providing information and referrals for police, fire, emergency medical services, and other Public Safety-related matters; works on an assigned/rotation shift and overtime when operations necessitate; attend and successfully complete the Basic Dispatch Academy and On-The-Job (OJT) training for the Public Safety Telecommunicator (911 Operator/Dispatcher) to include achievement of all required certifications and completion of OJT as designated by the Department of Criminal Services (DCJS) within a twenty-four (24) month period.
This is an Alpha classified position requiring employees to work during inclement weather, catastrophic events, and major/emergency situations regardless of the City’s operational status and is subject to respond immediately for duty.
Essential Job Functions and Responsibilities:
- Operates a multi-line emergency telephone system for receiving and processing calls for Police, Fire, and Emergency Medical Services (EMS);
- Utilize emergency telephone system as a telecommunication device for the deaf and hearing impaired (TDD/TTY) to receive and respond to a variety of emergency and non-emergency services and complaints; calms, reassures, and verbally interrogates callers to interpret, analyze and anticipate the effect of situations in order to resolve problems, provide requested information, or refer callers;
- Apply professional communication techniques to calm emotional, irrational, irate, or reluctant callers; translates information to appropriate codes utilized by the agency; determine and assign level of priority and enter data to a computer aided dispatch (CAD) system for radio dispatch;
- Performs Emergency Medical Dispatch and crisis intervention using Emergency Medical Dispatch software and/or cards to ask vital questions and provide pre-arrival instructions for emergency medical calls;
- Monitors and operates a radio console and various radio frequencies to dispatch and coordinate Public Safety responses ranging from routine to critical; determines priority to dispatch calls; identifies appropriate number and type of equipment or apparatus to dispatch; queries, enters, modifies, and clears information in local, state, and national computerized databases to include Virginia Crime Information Network (VCIN), National Crime Information Center (NCIC) and the Department of Motor Vehicles (DMV) pertaining to arrest warrants, driver record and history, stolen property, other similar data and transmits relevant information to field units;
Monitors and responds to a variety of other technical systems and functions to include GPS equipped bait car, financial institution electronic pursuit tracking system; fire station alerting system, radio interoperability channels, and local/regional/national alerting and disaster notification systems; performs any other duties as assigned.
Performance Standard:
Demonstrate proficient knowledge of operations of telephony and computer-aided dispatch systems, and thorough knowledge and understanding of operating procedures, operational orders, directives, policies, and procedures along with their application; maintain required certifications.
Performance Standard:
Demonstrate proficient knowledge of operations of telephony and computer-aided dispatch systems, and thorough knowledge and understanding of operating procedures, operational orders, directives, policies, and procedures along with their application; maintain required certifications.
Required Qualifications
Vocational/Educational Requirement:
Requires a high school diploma, GED, or specialized vocational training in telecommunications.
Experience:
None required.
Special Certifications and Licenses:
Special skills or equipment certification may be required. Must be a United States citizen or a lawful resident for the past 10 consecutive years.
Special Requirements:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Requires a high school diploma, GED, or specialized vocational training in telecommunications.
Experience:
None required.
Special Certifications and Licenses:
Special skills or equipment certification may be required. Must be a United States citizen or a lawful resident for the past 10 consecutive years.
Special Requirements:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
- At least six (6) months of prior customer service or call center experience is preferred.
- Ability to type at least 50 WPM and 5705 KPH Data Entry
Posting Detail Information
Job Open Date
03/20/2024
Job Close Date
05/13/2024
Open Continuous
No
Special Instructions to Applicants
* Apply Now – Sign-on Bonus*
- $4,000 [no experience]
- $5,000 [experienced Public Safety Telecommunicators]
After you apply, you will receive an instructional email with detailed information about the steps in hiring process, as well as information on submitting the Personal History Statement.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Drug Screening: MARIJUANA
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Drug Screening: MARIJUANA
In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Generally, a positive test result for marijuana, alcohol, or other controlled substances will disqualify an applicant from employment. Possession of a medical marijuana license will not excuse an applicant from the testing process or the consequences of testing positive for marijuana.
ADA Checklist
Overall Physical Strength Demands
Overall Physical Strength Demands
S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.
Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Standing
Occasionally- Up to 1/3 of the time.
Sitting
Continuously- 2/3 or more of the time.
Walking
Occasionally- Up to 1/3 of the time.
Lifting
Rarely- Less than 1 hour per week.
Lifting Amount
Exerting up to 10 lbs
Carrying
Rarely- Less than 1 hour per week.
Carrying Weight
Exerting up to 10 lbs
Pushing/Pulling
Rarely- Less than 1 hour per week.
Pushing/Pulling Weight
Exerting up to 10 lbs
Reaching
Rarely- Less than 1 hour per week.
Handling
Occasionally- Up to 1/3 of the time.
Fine Dexterity
Continuously- 2/3 or more of the time.
Kneeling
Rarely- Less than 1 hour per week.
Crouching
Rarely- Less than 1 hour per week.
Crawling
Never- Never occurs.
Bending
Rarely- Less than 1 hour per week.
Twisting
Rarely- Less than 1 hour per week.
Climbing
Rarely- Less than 1 hour per week.
Balancing
Never- Never occurs.
Vision
Continuously- 2/3 or more of the time.
Hearing
Continuously- 2/3 or more of the time.
Talking
Continuously- 2/3 or more of the time.
Foot Controls
Continuously- 2/3 or more of the time.
Machines, Tools, Equipment and Work Aids Used
Computers, Telephones, Fax Machines, Printers, Headsets, Foot Pedals and other applicable office related equipment.
Protective Equipment Required
None
Health and Safety
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Mechanical Hazards
N = Never
Chemical Hazards
N = Never
Electrical Hazards
N = Never
Fire Hazards
N = Never
Explosives
N = Never
Communicable Diseases
N = Never
Physical Danger or Abuse
N = Never
Other
N = Never
If Other, Description
Environmental Factors
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Dirt and Dust
N = Never
Extreme Temperatures
N = Never
Noise and Vibration
N = Never
Fumes and Odors
N = Never
Wetness/Humidity
N = Never
Darkness or Poor Lighting
N = Never
Primary Work Location
Office Environment
Non-Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Time Pressures
Continuously- 2/3 or more of the time.
Emergency Situations
Continuously- 2/3 or more of the time.
Frequent Change of Tasks
Frequently- From 1/3 to 2/3 of the time.
Irregular Work Schedule/Overtime
Frequently- From 1/3 to 2/3 of the time.
Performing Multiple Tasks Simultaneously
Continuously- 2/3 or more of the time.
Working Closely with Others as Part of a Team
Continuously- 2/3 or more of the time.
Tedious or Exacting Work
Frequently- From 1/3 to 2/3 of the time.
Noisy/Distracting Environment
Continuously- 2/3 or more of the time.
Other
N = Never
If Other, Description
Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)
No
Professional References
Professional References
Please provide contact information for professional references.
Minimum Requests
0
Maximum Requests
4
