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SalaryJob Duties:
This is an entry-level position working under supervision and will include receiving, processing, and relaying requests for police, fire, or emergency medical services; working on an assigned/rotating shift and working overtime when operations necessitate; attending and successfully completing the Emergency Communications and Citizen Services (ECCS) 911 academy and on-the-job training, to include achievement of certifications and progression to the Public Safety Emergency Call Taker II position.
Alpha I employee - subject to immediate recall during major and/or emergency situations.
Public Safety Emergency Call Taker I duties may include: handling emergency and non-Emergency Calls for police, fire, and emergency medical services using telephone and Computer Aided Dispatch (CAD) equipment; quickly assessing both emergency and non-emergency situations and providing appropriate assistance to citizens; utilizing good judgement in applying policies and procedures while functioning in a stressful environment; communicating and carrying out instructions and coordinating calls for service between citizens and service providers; often multitasking, prioritizing, and making quick decisions.
- Up to a $2,500 hiring bonus is being offered for this position. Hiring bonuses shall only be for new hires of original employment or re-employment as defined in Human Resources Policy No. 5.0.
- $2,500 will be awarded upon successful completion of Call Taker and dispatch support training. The sign-on bonus will only be awarded if performance is rated acceptable by the department.
PLEASE NOTE this position has AUTOMATIC DISQUALIFIERS as specified below:
Criminal History:
- Conviction of any felony.
- Conviction of any offense involving moral turpitude (lying, cheating, stealing), or gross misconduct (generally crimes against a person) or any derivation of these types of crimes.
- Conviction of any Class 1 or Class 2 misdemeanor (excluding traffic violations which are discussed separately) or Virginia State Law. (Note: Some minor offenses are classified as Class 1 misdemeanors (e.g. littering), but would not result in automatic disqualification. Convictions of this nature would be evaluated on a case- by-case basis in the context of the full investigation/review.)
- Adult commission of undetected crimes of a serious or repetitive nature.
Traffic Violations:
- Two or more convictions of driving under the influence of drugs or alcohol.
Drugs: (NOTE: Illegal drug is defined as set forth in the Federal Controlled Substance Act, 21 U.S.C. 800 et al, and by the Code of Virginia.)
- Conviction or admission of illegal possession (touched), use, sale, manufacture, distribution or intent to sell/distribute illegal drugs and/or controlled substances, including but not limited to heroin, cocaine hallucinogens, methamphetamine, etc., or any derivative thereof (except marijuana which is discussed separately).
Others:
- Any punitive discharge from the military, including Bad Conduct and Dishonorable discharge; from any military service.
- Untruthfulness and/or the intentional withholding of information on any application, interview, or paperwork associated with the position. Examples of intentional withholding of information would include deliberate inaccuracies or incomplete statements.
- Intentional failure to follow the directions outlines in the testing process or relying on others to complete any portion of this testing process.
This is not intended to be an exhaustive listing of background disqualifiers.
Applicants who are successful in the initial testing will undergo a thorough background investigation, including polygraph examination. Areas of concern will be evaluated on a case-by-case basis within the context of the full investigation/review.
Examples of areas of concern may include, but are not limited to, the following:
- Reduction of charges as a result of a plea agreement or other form of sentencing disposition prior to a conviction in any of the aforementioned criminal and driving history categories.
- Crimes committed as a juvenile, including undetected crime.
- Patterns of reckless and/or irresponsible driving.
- Multiple convictions of driving under the influence.
- Illegal drug possession that does not fall within the parameters defined above.
- Less than honorable military discharge, erratic work record, or unfavorable employment references.
- Pending litigation or prosecution for criminal offenses must be resolved prior to consideration for employment.
Applicants may obtain a 911 Career Opportunities Brochure from the ECCS staff at 757-385-4232 or by visiting:
https://www.vbgov.com/government/departments/emergency-communications-citizenservices/VB911/Documents/20160330-ECCS-911-PSET1CareerOppsBrchr2019pay.pdf
Official City Job Description:
https://virginia-beach-departments-docs.s3.amazonaws.com/city/job-descriptions-pay-plans/Public-Safety-Emergency-Call-Taker-I-03215.pdf
Working Conditions:
https://workingcondition-summary-prod.s3.amazonaws.com/B.006437.2.pdf
Minimum Requirements:
MINIMUMS: Must be at least 18 years old and have a High School Diploma or GED. Must be a United States citizen or have been a lawful resident of the United States for the past 10 consecutive years. SPECIAL REQUIREMENTS: Must be able to work rotating shifts days/evenings/midnights) including weekends and holidays and be available to work overtime when required to meet operational needs. Successful completion of skills testing, including passing written test requirements. Pass criminal history check. Complete Academy training program. Manual dexterity to operate communication equipment including telephone equipment and a multi-screen computer console. Vision to operate communication equipment including telephone equipment and a multi-screen computer console. Hearing to respond to verbal requests for police, fire, or emergency medical services and for information from callers, co-workers, and supervisors, and to respond to alarms and signals, etc. Positions within this class have been designated as Alpha I positions requiring employees to work during inclement weather, regardless of the Citys operational status and may be subject to immediate recall during major and/or emergency situations.
Additional Requirements:
DMV Transcript: Not Required
CDL: Not Required
DOT History: Not Required
CPS Check: Not Required
Physical: Required
Respirator: Not Required
Polygraph Review: Not Required
Psychological Screening: Required
Attachments Required:
Preferences:
Experience providing customer service to internal and external customers
Experience in a high volume call center environment
Experience entering and retrieving information or data from a computerized system
Data entry and keyboarding skill proficiency
Special Instructions:
Upon closing of this posting and receipt of your application, the department of Emergency Communications and Citizen Services will provide further instructions and required paperwork via email; therefore, please ensure your email address is reflected accurately within your candidate profile.
Below is the timeline established for the selection process (specific dates will be identified closer to each phase in the hiring process):
Typing Test Phase - February 26 - March 8, 2024
Personal History Questionnaire must be completed and submitted by March 15, 2024
Panel Interviews are tentatively scheduled for March 20, 2024
Psychological testing will be held April 6, 2024
Background Phase and Pre-Hire Physical Appointments are tentatively scheduled for April 8 - 22, 2024
Tentative Hire Date - May 30, 2024
- Please complete the application in its entirety. The application is the primary required document used to screen qualifications and years of experience. A resume does not replace a completed application. Fields on the application left blank, including but not limited to job duties, dates of employment, and hours worked, may cause your application to be incomplete.
- You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser's printing capability.
- Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you give us in the work experience section of this application. Be sure you are thorough in describing your skills and duties as you complete the work experience section. If the information cannot be verified you will not receive credit.
- Please provide a copy of any certifications or related professional licenses.
VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.
Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.
