Property Operations Supervisor

POSITION SUMMARY
The Property Operations Supervisor is responsible for maintaining the integrity of the facility including all aspects of the Environmental Services department to ensure optimum property presentation, major mechanical systems, fire & life-safety equipment, grounds, parking, lighting systems, plumbing, kitchen equipment, electrical, controls and any other systems and equipment comprising the physical structure and appurtenant infrastructure. Duties and responsibilities include being a role model of our core values, provide direction of daily operational activities. To ensure that the highest standards of cleanliness, safety, aesthetics and guest satisfaction are maintained; ensure compliance with all training/licensure requirements of staff; and able to assist with the general upkeep of the facilities.

POSITION REQUIREMENTS

• Have documented history of 3 years in a leadership position.
• Has acquired the technical skills to manage employees from both EVS and Maintenance.
• Has utilized a CMMS program
• Has knowledge of productivity levels and has performed time studies
• Has used inspections to drive quality and a quality improvement plan

GENERAL ACCOUNTABILITIES
The following statements are intended as general illustrations of the work in this class and are not all inclusive.

• Hires, motivates, trains, coaches, mentors, and directs departmental members that possess the aptitude to provide hospitality, as well as deliver excitement in order to ensure that Team Members receive sufficient leadership, guidance and resources to accomplish established objectives.
• Review activities in EVS and Maintenance in order to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability.
• Establish department standards, guidelines and objectives and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.
• Manages utility expenses and leads initiatives to maintain lowest possible costs through improved operational efficiencies and deployment of new technologies
• Establish preventative maintenance programs and maintain service records. Leads and/or supports construction and renovations.
• Troubleshoots and repairs malfunctions in mechanical or electrical systems such as HVAC, plumbing, and other equipment throughout the property.
• Supervises maintenance of the building exterior including curb appeal for snow removal, lawn care, painting, and other gardening.
• Assigns, supervises, and verifies completion of routine maintenance and operation of physical structure of the casino, all mechanical, electrical, HVAC systems and any other related equipment which contributes to the safe and effective operation of the facility. Visually inspects quality of work and assigns staff and supervises outside contractors in tasks according to performance and productivity standards.
• Ensures operation is OSHA and Hazcom compliant to include maintaining of departmental SDS sheets.
• Communicate effectively, both verbally and in writing, to provide clear direction in assigning and instructing team in the details of their work.
• Review guest complaints/concerns and take appropriate action.
• Schedule Team Members to guarantee maximum productivity and guest satisfaction with a minimum outlay of expenses in terms of labor and material.
• Plan and conduct Team Member meetings. Attend other related meetings to obtain and disseminate pertinent information.
• Evaluate condition of furniture, fixtures, décor, etc., which requires continuous visual inspection of public areas. Make recommendations and assist in the coordination and design of rehab projects.
• Supervises maintenance of the building exterior and curb appeal for snow removal, lawn care, painting, and other gardening.
• Conduct him/her in a gracious, kind and warm manner that creates a sense of fondness, as well as professional, courteous and responsive manner, which reflects positively on the company and its core values.
• Performs other duties as may be assigned by department and/or company management.

WORKING CONDITIONS
Must have ability to:

• Accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Define problems, collect data, establish facts and draw valid conclusions.
• Interpret a variety of technical and mathematical formulas.
• Interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
• Effectively communicate with all levels of team members as well as outside contacts.
• Resolve problems and conflicts in a diplomatic and tactful manner.
• Demonstrate leadership and fairness in dealing with guests and team members; and, possess the ability to instill a sense of pride and personal responsibility in staff.
• Be flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
• Be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

JOB QUALIFICATIONS
Must be a minimum of 18 years of age. Management experience in facilities management. A minimum five years in engineering, facility management, janitorial services or a related area, with progressive supervisory/managerial experience is required. Must have an occupationally significant combination of vocational education, apprentice training, in-plant training and/or on-the-job training; or equivalent combination of education and experience is preferred. Excellent communication skills both written and oral. Ability to: read, analyze, interpret and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos; write reports, business correspondence and procedure manuals; effectively present information and respond to questions from groups of managers or staff, guests and the general public. Working knowledge of Excel and Word required. Attention to detail and accuracy. Maintain confidential information.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, each and every Team Member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino.
• Obtain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gambling.
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with the state regulations and Systems of Internal Controls.
• Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
• Report any acts of wrongdoing on behalf of any Team Member that they have knowledge of.

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