Vice President, Property Management (Property Operations)

C+C Apartment Management LLC is recognized as an industry leader in management and real estate operations. Our team manages the day-to-day operations of over 18,000 residential dwelling units across approximately 400 multi-family buildings throughout the New York Tri-state area. The C+C portfolio contains market rate, mixed market rate, affordable and full tax credit/affordable properties.
Our mission is to provide exceptional Property Management services that meet the diverse needs of our various constituents, including our residents, the local community, government and financing agencies, and the owners of the properties. C+C offers a full breadth of management services to improve and enhance a property’s revenue, cost control measures, maintenance, financial reporting, and resident relations.
Areas of Responsibility and Job Requirements:
The Vice President will have oversight of all New York City / New Jersey assets owned and managed by C+C Apartment Management, a portfolio of over 7,500 units and 40 properties. They will aid and provide input on operational procedures and assist implement subject matter expertise streamline the business strategies and initiatives. The VP will work alongside the SVP setting goals, formulating and executing expense management financial profitability initiatives.
Reporting to the Senior Vice President of Property Management of C&C Apartment Management LLC. and an integral member of C&C’s executive team, the VP serves as the company’s lead subject matter expert and advisor to ownership, directly overseeing Property Operations.
A successful VP will help lead performance expectations of Property Management operations and will use goal setting, action plans, and performance monitoring to improve service delivery, and regulatory compliance. The VP will evaluate and improve tools for financial management, work methods, employee engagement and resident engagement. The VP will be an experienced leader in the fields of Property Management, facilities operations, or related industries. He/she/they, will have demonstrated and extensive team management experience in challenging public and/or private sectors. The VP will be an effective communicator and a results-driven problem solver who leads diverse management and technical teams. The VP of Property Management must also have a strong background in affordable housing, commercial/retail, as well as demonstrated and extensive capital project management experience.
Direct Reports:
The VP of Property Management will develop, establish goals, and monitor portfolio performance of Regional Managers, General Managers and all site office personnel.
Responsibilities include, but are not limited to:

• Manage the operational aspects of the portfolios affordable portfolio with an emphasis on financial performance and enhancing the residential service experience
• Partner with Regional/General Property Management teams to ensure all on-site operations are meeting or exceeding financial performance expectations
• VP of Affordable will collaborate and engage other C+C VP’s in such departments as PACT Preservation and Fund Management.
• Implement and manage programs to maximize revenue, control expenses and improve resident experience and satisfaction
• Cultivate and maintain a strong working relationship with other departments, such as leasing, accounting, legal, asset management, development teams, non-profit agencies that are highly engaged in the portfolio (LIHTC, PBV, Supportive-Housing) – manage expectations as a senior leadership figure
• Play a active role in pre-acquisition due diligence efforts in collaboration with development, pre-construction and construction management teams (in-house and partners) – which includes, but is not limited to UW model review/analysis, pre-acquisition start-up analyses, physical assessment of an asset to be acquired, etc.
• Identify and manage capital projects, develop the scope of work, level contractor bids and monitor/approve payment requisitions
• Set standards for apartment community maintenance and turnover and ensure established turn time and quality of turns are consistently achieved
• Source, review and level all portfolio vendor contracts (costs, scope compliance, etc.) and enforce the established approval thresholds
• Manage and ensure the physical condition of the property is maintained and contributes to the company’s annual business goals
• Review and create action plans for underperforming personnel (Union or Non-Union)
• Establish and enforce safety and inventory control procedures
• Ensure portfolio implementation and execution of appropriate risk mitigation procedures, including disaster and emergency response protocols
• Assist in the creation of annual operating and CAPEX budgets
• Closely monitor all property financials, especially on under-performing assets (watch-list assets) – collaborate with asset management to set performance standards, add-value and manage unforeseen variances. This includes, but is not limited to AR/AP management, cash flow analyses, and operating/replacement reserve targets
• Hire and develop managers within the portfolios; assist in management of portfolio maintenance personnel including onboarding, regular training, performance evaluations and goal setting, associate training/development and disciplinary actions; make decisions or recommendations regarding hiring and termination
• Ensure portfolio compliance with all federal, state and local laws (building, business/labor law and affordable housing regulatory compliance)
• Strategize, brainstorm and execute corporate level initiatives – including SOPs to maximize the efficiency, accountability and performance of all associates and the overall performance of C&C
• Perform other duties and responsibilities as assigned by Senior Leadership
• Closely monitor/oversee all agency-specific inspections and annual compliance functions; which include, but may not be limited to REAC, HQS Violations, API , Physical MOR inspections
• Serve in a leadership capacity on behalf of C+C for local elected officials – build a strong relationship with said elected officials based on trust, integrity, character and performance

Minimum Education Requirements:

• Bachelor’s degree preferred or a combination of work experience, education and professional designations, certifications
• Assisted Housing Manager (AHM), CCAM, LIHTC, ARM, RAM and/or CPM designations are preferred

Minimum Years of Experience Required:

• 10+ years of progressive experience across a variety of asset classes in the Property Management industry with at least 5 years serving in various leadership capacities at the site, regional, and director-levels at similar scale/scope properties with a college degree -or-
• 12+ years of progressive experience in direct RM/VP role at similar scale/scope properties across a variety of asset classes in the Property Management industry with at least 5 years serving in various leadership capacities at the site, regional, and director-levels at similar scale/scope properties without a college degree

Additional Knowledge, Skills and Abilities:

• Strong computer skills, including MS Office products (Word, Excel, PPT, etc.), as well as familiarity with Yardi Voyager, SiteCompli, AvidXchange, Concur, HappyCo., DealPath, Procore and Property Management or Construction Management portals (preferred)
• Strong understanding and experience in affordable housing, including – but not limited to Mitchell-Lama requirements, Public Housing Authority requirements (HPD, HDC, HCR, CGI) and affordable
• The VP will set clear and measurable expectations, creating synergies, enhanced efficiencies, and establishment of high-level operational solutions
• Proven experience engaging and working with diverse portfolios, such as Low-Income Housing Tax Credits (LIHTC), Project Based Vouchers (PBV) or Enhanced Vouchers (EV)
• Demonstrated experience and proven track record in managing large, single & multi-development residential assets (7,500-10,000 units), as well as demonstrated experience in managing the associates and operations of a scattered-site/regional portfolio in excess of 5,000 units
• Demonstrated experience and successful track record in managing large teams (100+ associates)
• Strategic Communicator with a proven ability to communicate clearly, both written and verbal, while maintaining an acute discernment of audience.
• Experience engaging with a wide variety of stakeholders, from community residents to neighboring developers, to small business owners, to advocacy groups, etc.
• Strong understanding and experience in affordable housing, including – but not limited to Mitchell-Lama requirements, Public Housing Authority requirements (HPD, HDC, HCR, CGI) and affordable housing leasing operations
• Strong understanding of local housing court law

Competencies/Essential Job Functions:
This position consists mainly of sedentary work. The position may require exertion of up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.
The incumbent is required to have close visual acuity to perform activities such as: viewing a computer; extensive reading and visual inspection involving small defects.

• This role frequently requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.
• This role frequently requires incumbent to engage in repetitive movements with the wrist, hands, and fingers by typing, reach, picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling,
• This role occasionally requires incumbent to climb, balance, stoop, stand for long periods of time, walking and/or moving about on foot to accomplish tasks particularly for long distances; moving from one work site to another or occasionally in narrow aisles, hallways, or passageways; feel and touch objects with fingers, palm, and hands, feel and touch objects with fingers, palm, and hands, lift up to 10 pounds.

Work Environment:
The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.
The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.
C+C offers competitive compensation and benefits and tremendous potential with a growing residential real estate developer/builder organization.
C+C is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.