Property Manager

PROPERTY MANAGER

JOB DESCRIPTION

The purpose of this job description is to communicate the responsibilities and duties associated with the position of PROPERTY MANAGER.

Every Keener employee is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. Our company emphasizes a TEAM APPROACH which focuses on a spirit of cooperation, common purpose and culture of customer service. Working together as a team encourages superior performance through open communication and decision empowerment.

WAGE/HOUR STATUS

Exempt (ineligible for overtime)

DUTIES AND RESPONSIBILITIES

Conduct all business in accordance with company policies and procedures, Fair Housing laws, Americans with
Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing.

Financial

In conjunction with the property Service Manager, the PROPERTY MANAGER will assist in formulation of budgets for each upcoming calendar year. The PROPERTY MANAGER is responsible for staying within the established budget guidelines throughout the year.

• Oversees all daily operations of the property, including: o Ensures that all rents are collected when due and posted in a timely manner. Makes sure that all bank deposits are made daily. Performs evictions, utility cut-offs and landlord liens as required on delinquent rents and/or utility billings. o Provides constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance. PROPERTY MANAGER is responsible for approving and submitting all invoices to corporate office for payment. o Maintains all on site local and state licenses.
• Oversees all daily operations of the property, including: o Approves property expenditures and oversees petty cash.

_ Personnel _

Recruit, hire, train, and supervise all on-site property staff in order to achieve operational goals of assigned property. This process includes new employee orientation, review and approval of timesheets, instructing and advising on-site staff of employee policies and procedures, and annual performance appraisals.

• Works with the Human Resources department in using progressive disciplinary action to achieve property and company goals.
• Conducts ongoing training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.

_ Administrative/Office _

Ensures that lease files are complete and that completion of leases is being executed properly.

• Approves all rental applications and signs new move-in contracts and addenda.
• Conducts property inspections with local housing authorities, local, regional and national government agencies, property owners, and Keener management teams.
• Ensure that the property meets all requirements as outlined in KEENER audits and regulatory agency audits.
• Responsible for office opening on schedule, condition of office and model apartments.
• Attends professional development courses as defined by the KEENER Professional Development curriculum.

Also attends scheduled corporate management meetings, usually held on a quarterly basis at the corporate office.

• Maintains records on all aspects of management activity on a daily, weekly and monthly basis. Submits required reports to corporate office on a weekly and monthly basis.
• Prepares Q & M report (Quarterly and Monthly reports concerning asbestos) and forwards to the corporate office by the 10th of the month if applicable).

Resident Relations

Maintains positive employee service attitude.

• Ensure employees are in compliance with all Fair Housing laws.
• Makes periodic inspections with residents of move-in/move-outs.
• Reviews all notices to vacate to determine the cause of the move-out. Locates any problem areas and develops plans for process improvement.
• Follows Keener policies and procedures to maintain positive resident communications; e.g., resolving complaints, service requests, etc.

Maintenance * *

Physically walks and inspects the entire property on a regular basis, at least once a week, including verifying the condition of the overall property, common areas, and vacant apartments.

• Updates Regional Director of physical and economic occupancy status on a weekly basis. Coordinates with maintenance staff to ensure timely turnover of apartments after move-out.

Marketing/Leasing * *

Conducts market surveys weekly/monthly (as owner requires) and provides trend report information to the

Marketing Director. Periodically shops competing properties and is aware of neighborhood market conditions.

• Trains the leasing staff to properly welcome and show the property to prospective residents. Also, shows apartments, handles incoming phone calls from prospective new residents and completes appropriate paperwork as needed.
• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
• Maintains positive on-line reputation management, posts community Facebook activities
• Attends monthly meetings of the local apartment association.
• Stresses importance of obtaining email addresses of prospects and residents in order to have high percentage of survey results.

Safety * *

Reports all liability and property incidents to the corporate office immediately. Ensures that all workers' compensation claims are reported and proper paperwork is completed.

• PROPERTY MANAGER completes any pertinent safety checklists with maintenance staff.
• Takes the monthly safety course as assigned.

_ General _

Performs any additional duties or tasks as assigned by the Regional Director.

• Promotes the Keener Cares culture of the company, ensuring that all personnel are aware of the importance of extending this philosophy to each other, the vendors and the residents.
• Becomes familiar with the company’s strategic goals each year, striving to accomplish the goals at the site level.
• Strives for superior customer service in all areas, including customer service within the company as well as outside the company with residents and vendors.

QUALIFICATIONS

Position requires at least three years experience in on-site property management. Must have a background in supervision and a successful track record of accomplishments.

Computer Skills: Word processing software, spreadsheet software, Internet, e-mail software, and on-site rental system software.

Office Equipment: Personal computer, calculator, typewriter, copy machine, fax machine, telephone, key machine .

Work Hours : Minimum of 40 hours per week. Must be available evenings, nights and weekends for staffing needs and emergencies .

EDUCATION/TRAINING

• High School diploma or equivalent required; college degree preferred.
• Certified Apartment Manager (CAM), Residential Apartment Manager (RAM) or Certified Property Manager

(CPM) certification preferred.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Experience:

• Property management: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person