Property Manager (Apartment Community)

SUMMARY: Effectively managing and coordinating people, activities and available resources in order to maximize the successful operation of the property

DUTIES AND RESPONSIBILITIES:

• Initiates and manages all core business processes, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team development.
• Ensures office is opened on schedule and model apartments are maintained in a clean condition.
• Completes move-in/move-out inspections with residents.
• Reviews and takes appropriate action on delinquencies, tenant retention, and budget.
• Ensures that market surveys are conducted, and competition shopped regularly.
• Utilizes the market information to make strategic decisions for the success of the property.
• Welcomes and shows prospective residents the property utilizing Company leasing techniques and expectations.
• Communicates policy and procedure changes with community team members.
• Holds regular team meetings to communicate goals, progress toward goals and expectations and identifies actions to achieve objectives.
• Monitors individual team member performance and provides timely and constructive feedback.
• Leads by example for team members in the areas of resident communication, leasing, and telephone techniques.
• Takes a hands-on approach to any necessary duties to ensure the job is completed.
• Follows through on resident problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution.
• Performs on-site new team member orientation.
• Supervises, trains, and leads community team members in order to achieve the operational goals of the company and the property.
• Maintains relationships with residents, associates and vendors on a professional level.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises 1 employee within the Leasing Department.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• Two to four years related experience or equivalent.
• Familiarity with construction standards and terminology.
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Ability to work independently and as a member of various teams and committees
• Proficient on Microsoft Word, Excel, Outlook, Google Chrome.
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgement with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Ability to direct and recommend cost-effective creative solutions
• Ability to work on complex projects with general direction and minimal guidance.
• Ability to understand and follow written and verbal instructions.