Assistant Business Manager

ASSISTANT BUSINESS MANAGER
Valley Hope of Parker has an exciting full-time opportunity for an experienced office manager to join our team in the key role of Assistant Business Manager.
At Valley Hope of Parker, the work of every team member matters. The work we do every day saves lives and builds hope for the future. Valley Hope of Parker, located just outside of Denver, has been serving the people of Colorado with residential drug and alcohol addiction treatment services since 1989. Our work is mission-driven, supported by a strong culture of teamwork and a compassionate environment that is the foundation of the Valley Hope organization.
EDUCATION & EXPERIENCE:
Required:

• Associate's degree in a business-related field or equivalent work experience.
• One (1) plus years of work experience in business office management.
• One (1) plus years of supervisory or management experience.

Preferred:

• Bachelor's degree in a business-related field.
• Three (3) plus years of progressive work and relevant industry experience.
• Three (3) plus years of supervisory or management experience.
• Work experience with healthcare accreditation and/or within the substance abuse treatment industry.
• Three (3) plus years of work experience in financial counseling, financial planning, credit underwriting, or healthcare office management.

COMPENSTATION:

• Starting salary ranges from $50,000 - $60,000 per year (based on education and experience)

BENEFITS:

• Affordable health, dental, and vision insurance
• Tuition Assistance
• Student Loan Repayment
• Public Student Loan Forgiveness (PSLF) Eligible Employer
• 8 Paid Holidays (Including 1 Personal Holiday)
• PTO - Up to 27 Days per year based on years of service
• Paid Parental Leave
• 401(k) Retirement Plan with employer match
• Health Saving and Flexible Spending Accounts
• Employee Assistance Program
• And much more!

JOB SUMMARY:

• Leads and coordinates all patient financial planning activities at all levels of care in both residential and outpatient facilities; includes identifying payment sources of treatment (insurance, private pay, or patient financing), advising patients of alternative options, and/or securing patient financing for treatment.
• Serves as a liaison between residential and outpatient facilities to ensure continuity of care; provides referral source to outpatient facility as appropriate.
• Discusses alternative and non-traditional funding sources with patient/patient families when traditional insurance coverage is not available.
• Advises patients/patient's family of financing options available through third-party provided loan programs; answers questions, provides estimates of financial responsibility, and reviews payment arrangements.
• Collects and reviews patient financial data, and determines eligibility for financial assistance including patient's ability to pay and secure payment arrangements in accordance with company policies and programs and regulatory compliance.
• Performs pre-qualification assessment and analysis of patient's financial condition specific to secondary/recourse loans available through third-party provided loan program; analyzes and assesses the risk of financing requests within the framework of the company's policies and programs.
• Participates in multi-disciplinary case review; advises facility management team and clinical counselor of any related financial liability to Valley Hope as well as financial issues that may impact or limit a patient's treatment days (inclusive of any impact when a patient is transitioning to the next level of care).
• Assists the patient and/or family members in the process of completing, submitting, and processing of applications for securing loans through third-party loan programs.
• Interfaces with third-party loan providers on behalf of patient applicants; works to resolve issues related to patient loan application processing, approval, and payment services.
• Works with Utilization Review and serves as point of contact for questions or concerns related to all patient insurance inquires.
• Maintains routine contact with the Business Office, Utilization Review, insurance providers, and third-party loan providers in support of patient financing and treatment activities.
• Manages patient accounting activities including maintaining current and accurate records of all patient financing activities; ensures patient account records are updated in a timely manner.
• Collaborates with the Business Manager for tracking and recording patient financial activities against revenue and budget goals.
• Meets or exceeds productivity metrics tied to annual revenue and budget goals; identifies bad debt risk and advises facilities management of potential impacts to annual goals.
• Maintains a current working knowledge of patient financing and alternative resources to traditional insurance for treatment.
• Serves as back up to the Business Manager as needed.
• Provides support to Business Manager in overseeing and managing the patient admitting process throughout the facility.
• Works to eliminate inappropriate barriers to patient admission, especially financial.
• Provides support to Business Manager in the management of facility financial activities including facility accounting and facility banking, with a focus on accounts receivable management; manages and/or collaborates with the Counselor and/or Business Manager on patient accounting activities based on the needs of the facility.
• Assists Business Manager as directed in supervising support services staff including the business
  office staff, dietary staff, housekeeping staff, maintenance staff. Provides routine performance feedback, ongoing leadership, and mentoring in support of staff development.
• Participates in facility performance improvement activities with an emphasis on financial, and support staff services. Collaborates with facility management staff to identify and implement improvement activities as appropriate across the facility.

WORK ENVIRONMENT:

• Office setting with traditional hours within a residential and/or outpatient treatment facility.
• Must be able to travel - estimated at 10-15% of the time.

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