Project Manager

Job Title: Project Coordinator - Training Developer

Full Time - Day Hours, Monday through Friday

Location: Albuquerque, NM

Pay: Range $35 - $45 per hour DOE

SUMMARY:

Support the design and implantation of a companywide Customer Experience training initiative. This role will project manage the initiative through initial buildout and administer the program roll out.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Administers multiple medium-to-large scale, complex, and high-profile projects from start to completion.

-Utilizes outcome-based models for all projects, focusing on measurable results

-Coordinates with cross-functional teams with diverse skill sets and subject matter experts to bring projects to a successful close

-Analyzes, interprets, and summarizes data and recommends action plans to improve business process results

-Provides project management leadership for drives change in enterprise development and learning through technology

-Delivers learning alternatives to employees at all levels toward achievement of organizational and personal effectiveness

-Designs, reviews, implements, and evaluates learning programs; recommends enterprise-wide programs; identifies emerging issues in the enterprise and proposes solutions

-Administers employee development programs including: coaching, mentoring, and job rotations; removes obstacles to performance, both individual and organizational

-Utilizes succession planning, leadership development, knowledge management, creative problem solving, strategic planning, teambuilding, facilitation, and conflict resolution to improve processes

-Isolates critical competencies for all levels of employees and provides accompanying assessment and improvement tools via both high-tech and high-touch delivery modalities

-Researches industry best practice tools and concepts for learning, organizational capability, and knowledge management systems, making appropriate recommendations

-Facilitates processes to evaluate job performance and develops action plans to address needs

COMPETENCIES:

-Ability to lead successfully utilizing project management principles and skills of training initiation, planning, execution, and closeout phases

-Knowledge and skill using core critical elements of project management (initiation, planning, delivering, execution, and close-out)

-Ability to think independently, creatively, and adapt to change

-Ability to create innovative training curriculum

-Ability to deal with ambiguity and meet deadlines

-Ability to design, organize, prioritize, and schedule work assignments

-Ability to sustain cooperative working relationships with senior leaders across the organization

COMMUNICATION SKILLS:

-Excellent listening skills and the ability to apply effective communication techniques

-Ability to read and interpret documents such as proposals, needs assessments, research reports and financial analyses

-Ability to write and deliver a variety of learning programs

COMPUTER SKILLS:

Working knowledge of word processing, spreadsheet, database, and presentation software