Job Description
Responsibilities:
- Manage billing & collections
- Forecast what is to be done on a weekly basis, when, and by whom. Analyze and forecast factors that affect results to maximum efficiency.
- Develop appropriate programs, strategies, and supervision.
- Share manpower, resources, and tools with all projects, departments, and branches as needed.
- Develop and maintain relationships with customers; ensure high quality service is provided to guarantee repeat sales and favorable recommendations.
- Take prompt action to resolve any customer complaints
- Provide overall leadership to department while acting as a team player; lead by example; provide necessary and frequent communication to direct reports to ensure smooth and efficient operation of department
- Provide personnel development plans, monitoring, coaching, feedback, & growth opportunities to your direct reports
- Manage employee job performance, complete performance appraisals timely. Counsel, discipline, and terminate as necessary and in accordance with company policies