Project Coordinator Ii (Customer Service)

As a Project Coordinator II in our Customer Service division, the candidate should have exceptional communication skills in all forms to facilitate effective collaboration within the team and with external partners. Proven ability to prepare reports and communicate insights effectively. Diligent in keeping project assets up to date for accessibility and accuracy. Familiarity with JIRA is a plus, showcasing a strong understanding of project management tools. If you're ready to make an impact and exceed expectations, we invite you to join us in redefining the standard for excellence in Customer Service.

Job Responsibilities:

• Oversee the entire lifecycle of project ideas, from submission to operationalization, ensuring seamless execution and alignment with project goals.
• Oversee projects focused on enhancing the experience of contact center agents, ensuring alignment with the brand's standards and objectives.
• Coordinate and communicate all aspects of experimentation internally and externally, keeping partners informed on overall experiment performance.
• Organize and create communication and project assets, ensuring easy access for the organization.
• Conduct regular meetings to share updates with internal and external stakeholders, fostering transparent communication.

Skills:

• Excellent written/verbal communication and refined listening skills.
• Strong team player with a focus on teamwork.
• Proficient in developing and delivering presentations to any audience.
• Demonstrates incredible judgment and effective problem-solving skills.
• Proactive in taking initiative and ensuring follow-up and follow-through.
• Appreciation for data alongside an understanding of the human element in Customer Service.
• Enjoys experimenting, taking calculated risks, and learning fast.
• Possesses creativity and curiosity as part of the toolkit.
• Collaborates effortlessly with cross-functional teams, fostering a positive and productive environment.
• Adaptable to changing project requirements and priorities.
• Effective time management skills for optimizing project timelines and meeting deadlines.
• Meticulous attention to detail for maintaining accuracy in reports, documentation, and project assets.
• Strong project management skills.

Education/Experience:

• Bachelor's degree in Business Administration, communication, or equivalent experience in Customer Service.

Benefits:

• 401(k).
• Dental Insurance.
• Health insurance.
• Vision insurance.
• We are an equal opportunity employer and value diversity, equality, inclusion, and respect for people.
• The salary will be determined based on several factors including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.

Additional Responsibilities:

• Participate in OrangePeople monthly team meetings, and participate in team-building efforts.
• Contribute to OrangePeople technical discussions, peer reviews, etc.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested.

About us:
OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OrangePeople team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & and education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and a strong process/methodology orientation.

Job Type: Contract

Pay: $30.00 - $33.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Austin, TX 78701: Relocate before starting work (Required)

Work Location: In person