Program Supervisor, Project Based Housing

The Organization

SSG-Project 180 turns lives around through innovative, wraparound services that keep people out of institutions and in their communities. Project 180 is a leader in the forensic treatment space, offering high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD).

The Program

The Intensive Case Management Services program is funded by the Department of Health Service (DHS) Office of Diversion and Reentry (ODR), the ODR/ICMS program provides intensive wraparound services to the high-need/high-barrier behavioral health population in the LA County jail system. The program provides both interim and permanent supportive housing for some of the most underserved or highest utilizers in the County system. 

The Position

The Program Supervisor I will manage service delivery for one Project Based Housing site, supervising a team of 4-7 site-based clinical and case-management staff. The position reports to the Senior Supervisorand is responsible for leading their team to deliver high-quality service and program outcomes, coordinating day-to-day program operations with DHS and building stakeholders, and integrating local operations with all program policies and expectations. 

Manage program staff to ensure high-quality service delivery and outcomes

• Hire, onboard, and train new clinicians and case managers, with support from Clinical Supervisor and Program Manager as appropriate
• Supervise staff to meet performance expectations. Provide regular coaching and feedback, conduct annual performance reviews, implement disciplinary actions as needed, and perform administrative managerial duties
• Monitor data on staff performance and site outcomes. Proactively identify and address issues in order to meet local program goals. 
• Help staff troubleshoot challenging client-service situations through weekly supervision, ad-hoc coaching, and direct intervention as needed
• Cultivate strong team culture and staff retention

Coordinate day-to-day operations with DHS, property management, and building ownership: 

• Build and maintain strong working relationships with building owners, property management, and DHS workers
• Identify and resolve operational issues preventing effective and efficient service delivery 

Ensure local compliance with program policies and expectations:

• Communicate regularly with Senior Supervisor to report progress and escalate issues or concerns
• Provide input into program policy decisions. 
• Oversee data quality and ensure staff compliance with data-management expectations
• Understand and ensure faithful implementation of all program policies, norms, and requirements 

Fulfill baseline Project 180 staff expectations:

• Regular attendance required. Overtime, holiday or weekend work may be required.
• Maintain and uphold Agency mission statement, values, policies, procedures, and principles
• Perform other duties as needed

• Maintain active license and/or registrations as applicable (ie BBS, CCAPP)

Skills and Abilities

• Excellent communication and relationship-building skills
• Proactive, takes initiative to solve problems
• Flexible and adaptive when things change
• Detail-oriented and organized
• Comfortable having difficult conversations 
• Data-oriented and comfortable with technology

Minimum Qualifications

• Required: 2 years of professional experience providing mental health or case management services in a forensic/court-based setting, a county-operated mental health program, or similar. Preferred: MSW/MFT.
• Experience working with culturally diverse populations.
• Valid CA driver’s license, proof of insurance and own vehicle required.
• Verification of Employment Eligibility and Background Check

Salary:

$71,814.89 - $102,211.12

Supervisory Responsibilities

Supervisor will directly manage a team of approximately 4-6 case managers and 2-4 clinical staff. Supervisor will not be responsible for formal clinical supervision.

Environmental Conditions (Working Conditions)

Supervisor will be based in a courthouse and will need to perform job duties throughout the building (courtroom, public areas, team office) as well as in the Project 180 office and in field settings. 

Physical Requirements

The employee is expected to move about the courthouse throughout the day, which may involve walking, standing, and climbing stairs, or using a mobility device, or similar. The employee is expected to drive, carry a maximum of 20 lbs, listen, and speak in order to complete job requirements. 

Mental Requirements

The employee must be able to do any/all of the following: perform complex and varied tasks such as synthesizing information and making decisions without immediate supervision; handle routine distractions, interruptions, noise, and uncontrollable changes in priorities/work schedules; interact professionally and diplomatically in high-stress situations; create and follow plans; meet deadlines.

Work Location

Hope on Avalon

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