Program Supervisor Enhanced Care Management

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The Supervisor is a part of a multidisciplinary team and is responsible for coordination of all aspects of Enhanced Care Management (ECM). The Supervisor oversees provision of ECM services and implementation of the care plans. A Supervisor oversees the delivery of Enhanced Care Management services where the member lives, seeks care, or finds most easily accessible including in the office, and in the community. A Program Supervisor plans and supervises a program and provides a variety of administrative and program management tasks.   This position implements program goals as well as carries out important operational duties.

Qualifications:

1. Bachelor of Arts or Bachelor of Science degree in Counseling, Social Work, or related field preferred or licensed vocational nurse. Degree may be waived with equivalent experience.
2. Knowledge of community resources preferred.
3. Bilingual preferred.
4. Must be 21 years old or over.
5. A valid California driver’s license with less than two minor moving violations.

Essential Job Functions:

1. Ability to communicate ideas in oral and written form.
2. Computer skills including Microsoft Office.
3. Ability to instruct in group and individual settings.
4. Physical, mental, and emotional health adequate to perform duties.
5. Ability to work effectively with cultural/ethnic diversity.
6. Adhere to all applicable legal and ethical standards.
7. Ability to work at various locations, including client homes, schools, and community settings.
8. Must implement program goals and objectives to meet and maintain contractual requirements and productivity.

Responsibilities:

1. Engage and enroll eligible members in ECM.
2. Oversees provision of ECM services and implementation of the care plan.
3. Utilize motivational interviewing, trauma-informed care and harm-reduction strategies.
4. Responsible for coordination of services to ensure a seamless experience and unduplicated services.
5. Advocate on behalf of members with health care professionals.
6. Connect members to other social services and support including transportation.
7. Provide Community Outreach and attend Community Events.
8. Provide health promotion and self-management training.
9. Accompany members to office visits, as needed.
10. Monitor treatment adherence
11. Coordinate with hospital staff on discharge plans.
12. Attend all required meetings.
13. Report any suspected child or dependent adult/elder abuse or neglect immediately to direct supervisor or utilize the chain of command if supervisor is unavailable.
14. Report any client imminent danger to self or to others or gravely disabled  immediately to direct supervisor or utilize the chain of command if supervisor is unavailable.
15. Assist with interview process.
16. Assist with new employee training.
17. Other duties as assigned.
18. Responsible for preventing and controlling infection.
19. Responsible for maintaining a culture of quality and safety.
20. Effectively use de-escalation skills and techniques for crisis prevention.
21. Properly administer the C-SSRS to help prevent suicide.