Program Specialist (Bilingual - Chinese)

Job Description
Job Description
Title: Bilingual Program Specialist
Duration: Temp - Contract
Compensation: $23.08 - $34.75 per hour
Description: Under general supervision, the Program Specialist will be responsible for supporting the organization's compliance with cultural and linguistic (C&L) state and federal regulatory requirements. The incumbent will assist in the development and/or implementation of cultural and linguistic services/activities, such as providing and coordinating professional translation and review services in Chinese, coordinating interpreter services of non-English languages and American Sign Language. The incumbent will plan and organize cultural competency training, research, and analyze issues and make recommendations to enhance the organization's C&L program and services.
What You Will Do:

• Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity, and accountability.
• Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
• Provides and coordinates professional and timely translations and/or reviews of member materials.
• Assists in completing and/or responding to regulatory agency reports (Department of Health Care Services (DHCS), Centers for Medicare and Medicaid Services (CMS), National Committee for Quality Assurance (NCQA), etc.), surveys, audits, and evaluations regarding the organization's C&L program.
• Ensures the timely delivery of interpreter services by working with qualified staff interpreters and contracted interpreter service vendors.
• Plans, organizes, and develops cultural competency training for staff, providers, contracted health networks and community-based organizations.
• Reviews, analyzes, and interprets regulations and internal/external policies and procedures related to cultural and linguistic services.
• Reviews, researches, resolves, and trends member complaints and/or grievances related to cultural and language issues.
• Represents the department and facilitates communications on C&L services, both internal and external
• Identifies cultural and/or linguistic barriers to members accessing health care services and health disparities where appropriate.
• Processes vendor invoices for translation and interpreter services in a timely manner.
• Compiles data and prepares reports to monitor trends and identify issues.
• Completes other projects and duties as assigned.

You Will Be Successful If:

• Demonstrate excellent writing skills with the ability to draft reports and filings.
• Initiate and follow through on tasks with little supervision or guidance.
• Work independently, meet deadlines and exercise discretion and judgment.
  • Identify issues and problems, develop solutions, and prepare recommendations, including policies and procedures.
  • Collect data, identify pertinent information, and prepare reports and presentations.
  • Establish and maintain effective working relationships with leadership and staff.
  • Communicate clearly and concisely, both orally and in writing.
  • Utilize computer and appropriate software (e.g., Microsoft Office: Excel, Outlook, PowerPoint, Word) and job-specific applications/systems to produce correspondence, charts, spreadsheets and/or other information applicable to the position assignment.
• Knowledge of:
  • Policies, regulations and general requirements of C&L services.
  • Principles and practices of health care, health care service delivery and medical administration.
  • Experience addressing issues of C&L competency and racial and ethnic disparities in health care.
  • Orange County community based and social service organizations, especially those providing support services and health education to Limited Education Proficient (LEP) members of the community.
  • General information relevant to professional or administrative responsibilities in the assigned program.

What You Will Bring:

• Bachelor's Degree in health care related field, or cultural and linguistic studies
• Previous professional experience in the area of translation, interpretation, and cultural competency training (Chinese)
• 2+ years of experience in a health plan, program, or clinical environment with a culturally diverse background
• Bilingual in Chinese

About Impresiv Health:
Impresiv Health is a healthcare consulting partner specializing in clinical & operations management, enterprise project management, professional services, and software consulting services. We help our clients increase operational efficiency by delivering innovative solutions to solve their most complex business challenges.
Our approach is and has always been simple. First, think and act like the customers who need us, and most importantly, deliver what larger organizations cannot do - provide tangible results that add immediate value, at a rate that cannot be beaten. Your success matters, and we know it.
That's Impresiv!