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SalaryAs a Claims Specialty Adjuster, you will provide efficient and effective disposition of assigned claims through timely investigation, evaluation, and negotiation. This adjuster works well under moderate supervision using company best practices. They must execute files within their authority to make appropriate decisions regarding coverage, settlement, and liability. The Specialty Adjuster handles claims involving fire, theft, vandalism, marine, specialty products, coverage, collision (1st and 3rd), various other comprehensive losses and a variety of complex claims. This position investigates coverage, evaluates, and settles damages and effectively resolves claims to conclusion in a timely manner. In this role this adjuster is responsible for taking recorded statements, reviewing policies for coverage, settling claims including total losses and writing Reservation of Rights and Coverage disclaimer letters, when appropriate. The person in this role takes ownership of their personal brand, stays professional and works well individually and within a dynamic team atmosphere.
Ready to get in the driver’s seat? Join us!
What you’ll do
- Makes timely and appropriate contacts with necessary parties, determines, and completes appropriate level of investigation for coverage determination.
- Determines exposure, establishes adequate initial reserves, and makes timely adjustment to reserve(s) as required.
- Determines settlement value and negotiates proper settlement of claims within authority. Provides recommendations for settlement and disposition of claims exceeding authority level.
- Pursues subrogation when appropriate.
- Handles first party auto property damage losses and occasionally third-party property damage losses.
- Demonstrates strong negotiating skills
- Controls expenses and expense reserves on storage, towing, appraisals, vendors, or legal counsel
- Problem solves complaints or questions
- Demonstrating technical learning and skill
- Exemplifies strategic agility
- Submit timely large loss reports and occasional Large Loss reporting
Authority/Accountability Level:
- A Specialty adjuster is capable of analyzing and determining exposure for fire, theft, vandalism, and a variety of complex claims. This person must exercise discretion to identify and resolve coverage issues, identify potential fraud, and settle losses as appropriate. A Specialty adjuster will process approximately 600-800 lines annually and is responsible for reporting out to various departments within the business.
This Job Is Responsible for Producing the Following Results:
- Maintaining stellar customer service tracked through company measurements
- Handles claims for fire, vandalism, theft, complex coverage in personal lines
- Meets or exceeds individual goals to help the department reach its targets
- Making appropriate coverage and/or settlement decisions
- Setting timely reserves
- Consistently produces quality work product
- Completing thorough investigations in order to determine coverage, liability, and settlement
- Analyzes facts to justify the assistance of SIU, O&C’s, or legal counsel
- Ability to take quality recorded statements from many parties
- Identifies Red Flags
- Ability to write accurate Reservation of Rights letters and Coverage declinations
- Manages expenses
- Pursues recovery as applicable
- Fueling engagement within the team and department
This might describe you
- Must be detail oriented and show a high level of accuracy
- Excellent verbal and written communication skills
- Knowledgeable in insurance products and expertise
- Exercise decisiveness and execution within their authority
- Must have ability to work individually and as a team
- Ability to maintain confidential information
- Strong problem-solving skills
- Strong time management and organizational ability
- Must possess a keen interest in self-development
- Needs to be reliable, accountable, and trustworthy
- Must be able to motivate and lead others
- Demonstrate proficiencies with computer software & multitasking
- Must maintain impeccable attendance
- Must be licensed and bondable
- Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable.
Other things to note:
This position is open to U.S. remote work.
Say hello to Hagerty
Hagerty is an automotive enthusiast brand and the world’s largest membership organization for car lovers. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Club, MotorsportReg and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile.
Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for, and invest in, every single team member.
At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.
If you reside in the following jurisdictions: Illinois, Colorado, California, Washington, New York, or Jersey City, New Jersey, British Columbia, Canada please email
recruiting@hagerty.com
for compensation. #LI -Remote
EEO/AA
