Program Specialist

DEPT OF HEALTH SERVICES

The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

Address:

150 North 18th Avenue, Phoenix Arizona, 85007

Salary: $52,800

Grade: 20

Closing Date:

Under the direction of the Office of Children’s Health, Maternal and Infant Early Childhood Home Visiting Program Director, this position
will support the Title V/Strong Families AZ Helpline, provide customer service, answer phone calls and emails, respond to website chat
box inquiries, check voicemails and connect individuals to maternal and child health resources including home visiting services, health
care navigation and economic resources such information on the earned income child tax credit, and other statewide helpline/hotline
within 48 hours of inquiries. This position will coordinate close-loop referrals back to providers, develop resource coordination among
internal and external partners, update community resource lists and assist in maintaining the home visiting program inventory
information list and updating the interactive maps.
Assist in researching and identifying resources available to fill gaps in community resources and services, distribute and disseminate
information. Assist in updating the Strong Families AZ website with up to date and accurate contact information and ensuring
consistency between the home visiting program inventory and the program finder. Participate in community events, conferences and
other opportunities as an exhibitor/vendor to provide information to the community and professionals about resources and services to
pregnant persons, families with young children and families with children and youth with special health care needs that are available
through the ADHS and partners and provide suggestions on material and collateral to support outreach events. Assist in updating
BWCH and office related resources such as brochures, resource cards and ordering of materials.
This position will be the technical support liaison to Google Voice phone system and provide front desk/phone operator coverage for the
bureau, act as back up for the Sensory Program (including the distribution, return and cleaning of sensory equipment) and assist with
providing phone support coverage for the Women, Infant and Children (WIC) program. This position will provide support to the Office of
Children’s Health programs and initiatives.

This position is available for remote work on a full-time basis within Arizona (including virtual office arrangements).
OR
This position may be available for remote work within Arizona (# days per week in the office/hoteling).
OR
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Support the Title V/Strong Families AZ Helpline, provide customer service, answer phone calls and emails, respond to website chat box inquiries, and connect individuals to maternal and child health resources including home visiting services, health care navigation and economic resources such as information on the earned income child tax credit.
Coordinate close-loop referrals back to providers, develop resource coordination among internal and external partners, update community resource lists and assist in maintaining the home visiting program inventory information list and updating the interactive maps. (CON'T BELOW)
Assist in updating the Strong Families AZ website with up to date and accurate contact information and ensuring consistency between the home visiting program inventory and the program finder. Assist in researching and identifying resources available to fill gaps in community resources and services, distribute and disseminate information. Provide suggestions on material and collateral to support outreach events. Assist in updating BWCH and office related resources such as brochures, resource cards and ordering of materials.
Participate in community events, conferences and other opportunities as an exhibitor/vendor to provide information to the community and professionals about resources and services to pregnant persons, families with young children and families with children and youth with special health care needs that are available through the ADHS and partners.
Act as the technical support liaison to Google Voice phone system and provide front desk/phone operator coverage for the bureau, act as back up for the Sensory Program (including the distribution, return and cleaning of sensory equipment)and assist with providing phone support coverage for the Women, Infant and Children
(WIC) program, as requested. This position will provide support to the Office of Children’s Health programs and initiatives.

Selective Preference(s):

Pre-Employment Requirements:

Benefits:

Retirement: