Program Outreach & Volunteer Coordinator

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Since 1939, Lutheran Immigration and Refugee Service (LIRS) has offered welcome and hope to refugees. LIRS has transformed lives with the support and hard work of people like you, to welcome the most vulnerable to the United States from sea to shining sea.

We help people seeking safety from persecution in their home countries and reunite families torn apart by conflict. We resettle refugees. We protect vulnerable children who arrive alone in the United States. We advocate for compassion and justice for all migrants.

Widely recognized for our expertise in implementing federal programs on behalf of refugees and migrants in the United States, conducts policy advocacy, and advances the protection and rights of vulnerable migrants.

Headquartered in the beautiful Inner Harbor of downtown Baltimore we provide services nationwide through a network of staff and affiliates. Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including medical, dental, vision available the first day of employment, professional development, tuition reimbursement, generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays PLUS the week between Christmas and New Year's Day, 12 weeks of paid parental leave and up to 12 weeks of fully paid FMLA leave, company 403(b) contribution of 3%, an additional 7% match, Family Building benefits for reproductive procedures, adoption/foster care assistance, and an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

Lutheran Immigration and Refugee Service is a champion for all uprooted people. Please join us as we make a difference in the lives of newcomers.

Reporting to the Manager for Field Operation, the Program Outreach & Volunteer Coordinator is primarily responsible for managing volunteers to support the Lutheran Immigration and Refugee Service (LIRS) programing in San Antonio. This position will work alongside the LIRS mobilization staff to develop, inspire and coordinate volunteers.

DUTIES

• Through outreach activities and public speaking engagements highlights the work of LIRS and recruits volunteers.
• Works collaboratively with the LIRS mobilization team.
• Under minimal supervision, develops, inspires, and coordinates volunteers to support the LIRS local operation in San Antonio.
• Supports the recruitment and vetting of volunteers.
• Conducts orientation for new volunteers, educates on relevant cultural practices and prepares them for specific duties.
• Develops assignments appropriate to volunteers' interests, coordinates schedules for such assignments, and places volunteers in roles most appropriately suited to needs, availability, and abilities.
• Manages the day-to-day office activities as it relates to Volunteer Services to include maintaining the front desk, managing personnel and clerical volunteer staff, ordering supplies, scheduling appointments, handling telephone inquiries and walk-ins, and performing bookkeeping functions, including coordination of timekeeping activity.
• Manages, builds, and maintains relationships with individual volunteers and volunteer groups.
• Advise Case Management team of any issues arising from volunteer and client interactions and or volunteer service delivery.
• Monitors volunteer performance, develops, and coordinates volunteer work schedules, and assists in establishing standards of performance and productivity.
• Implements standard operating procedures, reviews, and improvements to enhance volunteer services and activities.
• Supports inventory of in-kind items.
• Monitors volunteers' satisfaction, productivity and provides recognition as appropriate.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor's degree or equivalent experience.
• Experience in coordinating volunteer programs or similar role required.
• Knowledge and understanding of refugee resettlement, or other relevant cross cultural experiences a plus.
• Ability to maintain a pleasant, customer-centered demeanor and professional image under a variety of challenging situations.
• Strong organizational and time management skills.
• Ability to prioritize, multi-task, and change direction quickly.
• Exceptional interpersonal skills, including keen listening ability, relationship building and community outreach.
• Ability to work as a team member and independently, with high level of self-motivation.
• Skill in using computer applications applicable to the department as well as database, Excel and Microsoft Word.
• Desire to connect with people from diverse backgrounds.
• High degree of cultural humility and emotional intelligence.
• Valid insurance, and a reliable vehicle to be able to travel locally as required for the performance of duties.
• Analytical skills to interpret and communicate policies and procedures, and to identify and initiate appropriate corrective action to resolve problems.
• Commitment to LIRS' core mission and values and an ability to model those values in relationship with colleagues, and partners, commitment to refugees and immigrants.

Lutheran Immigration and Refugee Service (LIRS) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify in the states that permit its use.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development and much more. Salaries are based on the latest market data and reflect the education, skills and requirements for the role. Differentials may exist based on the region and language abilities.