Program Manager Process Standardization And Strategy

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:

Technical Operations/Maintenance

Technical Operations includes the maintenance, and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

Job overview and responsibilities

Technical Operations includes the maintenance and overhaul of our aircraft. This role will lead and be responsible for moderate to large technology transformation projects within Technical Services, work cross-functionally with all divisions of United, and identify critical players, roles, and root causes to define a new business process and implement it for efficiencies. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams, and more.

• Map out current business processes, working cross-functionally to identify the root cause, define effective solutions, and implement
• Provide technical substantiation and written process to findings, along with financial support and tracking
• Lead all aspects of projects such as Business Automation Workflow and Document Management Transformation
• Report on projects to upper management
• Resolve how to proceed with projects and possible updates to those projects based on the data analytics
• Plan and implement Training and Change Management
• Track key KPIs and other metrics indicating the success of transformation projects

NOTE: This position is based at the CSC-Willis Tower, located in Chicago, IL. and considered as a hybrid work-schedule working on a 3-days in office schedule, however, that may evolve with the needs of the company.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree or equivalent work experience
• Business, Engineering or related field experience
• 3 - 5 years of relevant work experience
• Project, Program or Change management experience
• Knowledge of aircraft manuals and documents
• MS Office skilled in Excel and Access to data manipulation and analysis
• Effective communication skills, both written and verbal
• Experience leading complex projects with multiple partners and getting results
• Must be willing to travel domestically and internationally 10% of the time
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• PMP in Project Management or PROSCI or other CM Certification

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.