Program Manager - Imp

GENERAL SUMMARY:
The Program Manager for the Intensive Monitoring Program will be responsible to create and sustain a program model that builds strong, therapeutic relationships between program staff (Youth Advocates) and youth on court orders. Services provided within these therapeutic relationships will include daily contacts, mentoring, resource development and general counseling for both the identified client and parents. Program staff (Youth Advocates) work collaboratively with the county’s Human Service workers to keep court staff up to date on youth progress.
Specifically, the manager is responsible for the initiation, over-site, performance and continual monitoring of programming for clients assigned to the program. Ensures fiscal viability of ongoing programs and monitors adherence to licensing, accreditation and/or contractual standards. Oversees the daily program operations including, recruitment, hiring, development and discipline of program staff.
ESSENTIAL FUNCTIONS:

• Ensures fiscal viability of programs/services.
• Ensures integrity and quality of programs and services to clients through quality improvement, accreditation, licensing and internal monitoring processes.
• Ensures the quality of staffing to perform duties through proactive and equitable recruitment, screening, hiring, evaluation, training, and discipline practices.
• Ensures for adequate staffing ratios to meet contractual compliance.
• Ensures equitable treatment of staff through consistent application of Agency human resource processes.
• Ensures mitigation of risk through risk management analysis and corrective action initiatives.
• Monitors and continuously improves program services resulting in increased program performance, client satisfaction and achievement of contracted and agency-established program outcomes.
• Plans, implements, monitors and evaluates program initiatives that support the agency mission and vision.
• Ensures accurate and timely dissemination of information to program staff.
• Cultivates and maintains relationship with community/contractual partners.
• Actively seeks and obtains program growth opportunities.
• Participates in agency-wide and contract committees.
• Compiles and reports in a timely and accurate manner program statistics at designated intervals.
• Conducts weekly individual and team meetings with program staff including part time and coverage staff.
• Evaluates and mediates client concerns and complaints.
• Serves as a member of the agency management team.
• Attends training and meetings as required.
• Provides assistance during crisis and is available 24 hours/7days per week via telephone
• Provides ongoing client consultation to staff.
• Participates in staffing and planning sessions with Milwaukee County, MPD and Community Based Organizations.
• Conducts group counseling for clients
• Oversees and conducts assessment and service planning efforts.
• Other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor’s Degree in Social Work, Criminal Justice or related Human Service Field required. Master’s Degree Preferred.
• Three to five years’ experience working with program population. (In Home, Out of Home placement or Monitoring experience preferred)
• Two years supervisory or project/program management experience preferred.
• Working knowledge of computer applications and database systems.
• Strong organizational skills, ability to manage multiple complex tasks, strong professional communication and team work.
• Knowledge of licensing, accreditation or program requirements.
• Knowledge of methods of treatment planning, evaluation and cognitive behavioral modals.
• Excellent verbal and written communication.
• Knowledge of financial concepts (budgeting, income/loss, etc.) and ability to develop and monitor budget.
• Ability to display cultural competence and sensitivity to the populations we service by responding respectfully and effectively to people of all cultures, socioeconomic characteristics, languages, classes, races, ethnic backgrounds, religions, and other diversity factors.
• Ability to respond to program and agency concerns on a 24-hour basis including weekends and evenings.
• Must have valid Wisconsin driver’s license, liability insurance, and meet company’s driving policy and expectations.
• Knowledge of juvenile justice systems and codes.
• Knowledge of WI child abuse and neglect codes.

WORKING CONDITIONS:

• General office environment/multiple locations to include community sites and client homes.
• Travel approximately 50% using company vehichle.
• Potential for 24-hour on call responsibility
• Potential for transport of clients in personal vehicle

In accordance with the Americans with Disabilities Act, the above is intended to summarize the essential functions of and requirements for the performance of this job. It is not meant to be an exhaustive list of miscellaneous duties and responsibilities that may be requested in the performance of this position.
Ability to display cultural competence and sensitivity to the populations we service by responding respectfully and effectively to people of all cultures, socioeconomic characteristics, languages, classes, races, ethnic backgrounds, religions, and other diversity factors.