Program Manager - Airport Operations Consistency

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities:

The Program Managers are responsible for day-to-day and/or weekly operational oversight of traveling members of the Consistency and Standard Leads team. This individual will support station metrics, which will drive consistency in standard work by working with station leadership. They will ensure the traveling teams promote our Core4 culture and punctuality and will be responsible for leading the execution of operational plans in support of station and Company objectives and goals. The Program Managers will be responsible for development and sustainment of administrative practices that track and support budget responsibilities.

• Travels with team of unionized employees for station visits, analyzing coaching opportunities and supporting with management as needed
• Collaborates and builds relationships with station leadership, in support of station goals
• Supports Senior Manager in any team initiatives
• Presents station visit findings to station leadership

The salary for this position is $73,425 to $107,690 dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.

Bonus Eligible: yes

At United, we offer a competitive compensation package, with benefits including medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

Qualifications

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Bachelors Degree or equivalent work experience
• 3+ years of Airport Operations experience
• Experience with cross-divisional team coordination
• Experience managing a unionized group
• Understanding of Airport Operations
• Ability to define and document complex experience
• Computer skills, including Microsoft Teams and Office (Excel, Word, Powerpoint)
• Conflict resolution and decision-making with an ability to lead
• Strong communication skills
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• First-hand experience with ramp service and customer service
• Understanding of ramp service and customer service practices
• Excellent analytical capabilities and solutions-like thinking

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

The Job Posting End Date is 03/27/2024