Program Manager

Are you ready to take your retail career to the next level?

ActionLink is searching for a collaborative, results-oriented Program Manager to join our leadership team!

The Program Manager is responsible for the overall operations and success of an assigned client account. This role works to ensure client satisfaction and the achievement of the program's established profit goals as well as working collaboratively with cross-functional teams and the client on short-term and long-term strategies to enhance program viability and growth.

Duties:

• Meet the business revenue and profit goals of assigned program
• Prepare and conduct annual coverage plans, budgets, and quarterly business reviews with the client, ensuring client satisfaction and contract renewals
• Present value added solutions in order to increase base business, grow profit and volume, and meet new business and service challenges
• Work with different business units to ensure compliance and accuracy in relation to program proposals, contracts, SOW documents, sales pipelines, company forecasting, budgeting, reconciliation, invoicing, and collections
• Collaborating with peers to develop consistent tools and processes that create more efficient and effective processes to achieve consistent execution across all programs
• Generate presentations and other materials needed for partner meetings or demonstrations
• Coordinate and participate in client meetings and manage internal communication flow
• Coordinate efforts with ActionLink Client Services Team to ensure a smooth transition to the operation phase of program launch and execution
• Follow-up on any issues or questions to ensure all invoices are generated and proper billing procedures are followed
• Maintain a strong working relationship with retail vendors
• Work with Business Intelligence Team to create client reporting, review analyzed data gathered, and summarize outcomes for client
• Manage and maintain regular connections with a group of Field Manager direct reports that require annual goal setting and reviews
• Travel to conduct market visits, adhering to the guidelines of ActionLink's travel and expense policies

Qualifications:

• Minimum two (2) year college degree; or five (5) years account management experience
• Prior retail experience required
• Knowledge and experience with the consumer electronics industry, big box retail, and/or office and club retailers
• Experience leading a team of remote employees
• Experience managing a retail facing field team
• Experienced in performance management processes
• Knowledge of data analysis, sales tracking, compliance reporting
• Skilled at problem solving and understanding client requests
• Ability to work independently with limited supervision
• Demonstrated time management and organizational skills
• Demonstrated success in acquiring new or expanding profitable business clients
• Demonstrated success in identifying and connecting with executive-level decision makers
• Exceptional communication skills
• Proficient in Microsoft Office Suite
• Ability to work a flexible full-time schedule

What We Offer

• $80,000 - $90,000 annual salary range
• Diverse mixture of remote work and travel
• Medical, dental, vision, life, and prescription insurance
• Laptop plus monthly internet & phone stipend
• W2 employment with biweekly pay schedule
• Paid vacation & sick time
• Paid holidays
• 401(k) option with employer match

Working Environment

• Must reside in City/State
• Remote home office environment with access to reliable high-speed internet connectivity
• Minimum 25% travel required to visit retail markets and corporate offices of ActionLink and client

Physical Requirements:

• Must be able to travel as needed locally by vehicle and/or nationally by plane
• Must be able to use a computer, phone, and other standard office equipment
• Must be mobile and able to sit and/or stand for four (4) hours
Must be able to rent a car

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Equal Opportunity Employer