Address
Form of workAt Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.
Enablement Program Manager
Why We Have This Role
The Go-To-Market (GTM) Enablement team owns global onboarding, skill development and ongoing education for internal employees and our partner network for roles which touch the customer during the GTM lifecycle, from sales & pre-sales to delivery & account management. Our team thinks globally for scale, delivering learner-centric enablement experiences. These programs and services have a significant impact on our customers' success and our bottom-line growth.
How You'll Find Success
- You care deeply about educating employees and partners, with a passion for coaching and developing skills that help drive business outcomes.
- You establish strong relationships with key cross-functional leaders, balancing the needs and interests of all stakeholders.
- You have a track record of success, with excellent problem-solving skills, high attention to detail to produce high-quality work, and an autonomous drive to get the job done.
How You'll Grow
- Learn about experience management (XM) as a category, including expert-level technical knowledge.
- Learn about various sales and services functions across technology companies which lead to successful customer renewals and expansions.
- Expand your enablement expertise.
Things You'll Do
- Manage enablement projects from start to finish - conducting research and interviews to inform course content, building training materials, coordinating delivery logistics, presenting training deliverables, and assessing training effectiveness.
- Build and develop engaging training content that helps employees improve product knowledge, learn new role-based skills, achieve ramping targets and KPIs, and grow professionally.
- Train and present to small and large groups of GTM employees.
- Create compelling and interactive learning activities and knowledge checks that enhance retention.
- Communicate newly released training content via internal marketing channels.
- Measure impact through strong data analysis tied to KPIs.
What We're Looking For On Your CV
- 2+ years of experience in a customer-facing support role (i.e., Technical Account Manager, Account Executive, Customer Success Manager) or in training and enablement
- Exemplary interpersonal skills
- Strong project management experience with a history of success in achieving tight deadlines in an ever-changing environment
- Experience delivering effective training experiences in person and over Zoom, with facilitation skills that drive learner engagement and enhance content retention
- Outstanding organization and prioritization skills
- Ability to work independently in highly ambiguous, shifting environments
- Bachelor's degree
Preferred Qualifications
- Knowledge of curriculum development and adult learning methodologies
- Experience in the field(s) of Market Research, Customer Experience, and/or Employee Experience
What You Should Know About This Team
- Broad purview: We work across regions, so there's always something new to learn!
- Direct influence on key company metrics, including revenue, expansions and renewals.
- Strong focus on professional development.
- We work hard but also have a lot of fun doing it. We believe the best work comes from a collaborative and trusting team culture.
Our Team's Favorite Perks and Benefits
- Work-life integration: frequent office events, team outings, and happy hours
- Qualtrics Experience Program: $1,800 annually (eligible after a year)
- Wellness reimbursement: $1,200 annually
- Allowances for meals, transportation, groceries, and more
- We believe in sharing Qualtrics' success which is part of the compensation for all employees
