Product Designer

This is a consultant position for a Fortune 100 client. In this Product Design role, you’ll collaborate with researchers, UX designers, visual designers, and developers to deliver world-class, human-centered products for our client’s Customer Office.

Your role will be to analyze, plan, map, and create the most valuable and contextually accurate experiences that are easy for customers to use. In addition to creating great products across multiple channels, devices, and platforms, you will be able to see and own the entire journey and the detailed outcomes.

You will have a deep understanding of digital technology and how to design in a fast-paced, high-pressure environment whilst helping transform their end-to-end product and service delivery model.

What you will do:

•  Understand customer needs and identify where separate interactions should come together to meet those needs.
• Arrange these separate interactions into rational user flows and digital touch-points for that product
• Find commonalities across experiences that could lead to new product opportunities
• Understand the Human-Centered Design framework for an experience and design improvements that accommodate new and improved processes
• Create and rapidly iterate interactive prototypes based on tasks, scenarios, and journeys
• Identify and design new cross-functional design patterns and standards
• Co-creating designs with developers, marketing, and product stakeholders
• Propose design improvements to product managers
• Communicate with detailed design and industry-backed decisions and represent all experience touchpoints
• Engage and align with all multidisciplinary teams across the Customer office business
• Lead Design Thinking, Lean Business Canvas, and design sprint workshops and other collaborative activities
• Represent and champion Human Centered Design across the entire business
• Identify root causes of failure within existing experiences
• Identify opportunities for cost reduction and process improvement

What you will bring:

•  4+ years in Product Design, UX, or equivalent design role
•  Agency and or corporate environment experience
•  Solid experience with the following:
  • Sketching
  • Wireframing
  • Prototyping
  • Site mapping
  • Data Visualization and communication
  • Workshop Facilitation
  • Visual User Interface Design
  • UserFlows
  • Experience Mapping
  • Research
  • User Testing
  • Experience Strategy
•  Ability to explain design ideas and concepts to people from different backgrounds
•  Demonstrable experience in interpreting qualitative and quantitative research
•  High level of experience recognizing complex business challenges
•  Experience working in a fast-paced environment
•  Collaborate and work autonomously with cross-functional teams
•  Solid understanding of Information Architecture, taxonomy, language, and content matrixes
•  A design-related degree or relevant experience designing products and services
•  Experience working across multiple business units
•  Demonstrable experience of how visual form and experience function work together
•  Experience working in lean and agile environments
•  Basic front-end technology integration and enablement knowledge
•  Ability to communicate outputs and outcomes in compelling presentations

In reviewing candidates, these competencies are essential:

• Partnering and collaborating – Develop and inspire others; acknowledge, encourage, and reward individual and team achievements
•  Continually improving and changing – Sought by senior leadership for innovative advice
• Able to make effective and decisive decisions – Provide unscripted strategic advice without disrupting the strategy
•  Leading and communicating – Viewed as a role model and leader within the organization
•  Influence of experience quality – Across multiple business domains, tie a design to a strategic initiative or business outcome
•  Humility at the highest level – Welcome constructive criticism of the work and review other designers’ work constructively.
•  Empower your co-workers -Contributes to team-building activities and growth paths
•  Challenge thinking appropriately – Listen, observe, and respond. Apply logic and reasoning to ask the right questions at the right time. This will influence those around you to create the best solution for the business and all customers
•  Storytelling and presentation skills – Create clear, compelling, and cohesive presentations that frame context with emotion and need so audiences can be taken on an informative, self-guided journey.
•  Empathy & Curiosity –Understand how we feel and react to moments of need, opportunity, and challenge. Drive inquisitive thinking, exploration, and investigation.
• XD
•  MIRO
•  Adobe CC
• Keynote
• InVision
•  Microsoft Teams and/or Slack
•  User Zoom

The target hiring compensation range for this role is $60 to $70/hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.