Principal, Production Services Application Support

Principal, Production Services Application Support - Front-Office Multi-Asset OMS, EMS, & Reporting Platforms for Execution Services Business
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
We're seeking a future team member in the role of Production Services Application Supportto join our Markets Technology Production Services team. This role is located in Boston, MA United States - HYBRID.
In this role, you'll make an impact in the following ways:

• Work closely with the Bank of New York Mellon Execution Services business and technology development teams to administer and support trading applications and workflows across asset classes.
• Build, manage and cultivate relationships with all internal and external trading technology stakeholders and departments, including, front office sales and trading, middle office and operations, compliance as well as external technology providers to the firm.
• Learn and improve critical business functions through the use and support of Execution Trading technology developed and deployed at the firm along the market making workflow, including, securities pricing, offerings, trade execution, trade capture and straight through processing to downstream systems.
• Investigate, manage and drive solutions to technological issues for our business partners to provide top tier service, timely restoration and response times for our partners.
• Manage and provide production oversight and control functions to improve stability and awareness of all changes to the trading technology environment.
• Learn and participate in the development, deployment and utilization of various monitoring systems to improve issue visibility and provide proactive high-quality support.
• Work and collaborate as part of a dynamic and fast paced global team to support an international business across all three major regions including New York, London and Singapore.
• Support technology workflows to facilitate Execution Services for our clients and portfolio managers.
• Support and monitor daily business critical batch processes to ensure quality and delivery.

To be successful in this role, we're seeking the following:

• Experience, 8-10+ years of hands-on experience in the Production Services in a Financial Services or equivalent professional environment.

• Experience in common industry standard vendor trading platforms such as Bloomberg, TradeWeb, MarketAxess, Fidessa, FlexTrade, BrokerTec.
• Understanding of RFQ OTC product offering workflows.

• Diverse asset class product knowledge of Portfolio Management, Equities, Derivatives, Futures, FX, and/or Fixed Income trading lifecycle.
• Possess good organizational skills and a keen attention to detail to anticipate any potential issues.
• High sense of urgency as it pertains to business needs, ability to multitask and work in a high input environment.
• Experience and participation in Disaster Recovery exercises.
• Experience in providing support for different technologies and platforms (Windows, Linux, Cloud, Rest Service, Webservice, MQs, Kafka etc ).

• Experience in Automation improvements (Scripting, DevOps).

• Good technical knowledge in supporting Java, .Net, Unix Shell script, Datawarehouse based applications.

• Good knowledge and working experience on automation\monitoring tools like Ansible, Selenium, Moogsoft, Thousandeye, Prometheus, Splunk, App Dynamics etc.,
• Strong hands-on experience in UNIX and Scripting knowledge (python, shell).
• Working knowledge of SQL Databases & basic network configuration.
• Batch Monitoring & Job scheduling tools like ESP, Autosys & Control M.

• Willingness to work in shifts and weekends on a rotational basis.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg's Gender Equality Index (GEI)
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score
• 100 Best Workplaces for Innovators, Fast Company
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• CDP's Climate Change 'A List'

Our Benefits:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Maintains and supports highly complex applications and their operating environments. Performs complex troubleshooting as a subject matter expert for a portfolio of applications. Works to ensure appropriate monitoring and alerting setup. Leads root cause analysis and problem management for complex problems potentially spanning multiple applications, to address underlying technical issues. Collaborates with business and application development stakeholders Collaborates with business, application development and infrastructure stakeholders. Lead production readiness reviews and PTO controls for new releases and projects.Analyzes system requirements. Reviews and evaluates plans for major projects and initiatives to ensure they meet system needs.Coordinates the monitoring of major changes to applications and their operating environment. Analyzes the most complex issues that arise.Collaborates with development, quality assurance, operations, support and infrastructure teams to manage application capacity and application monitoring & instrumentatio.nCreation of architectural diagrams and design specifications to aid automation.• Designs, implements, and maintains automation toolsets for configuration management, infrastructure and application deployment processes.Complex Incident, Problem Management & Troubleshooting.May mentor or provide guidance for junior team members.Contributes to the achievement of area objectivesMODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial10-12 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.