Production Manager Coach

At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit!

Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA). During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.

We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.

At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families.

Benefits Package Highlights:

• Generous Medical & Rx plan
• Dental & Vision Plan
• Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
• Fidelity 401K Program
• Flexible Spending Accounts
• Transit and Parking Reimbursement Benefits
• Employee Assistance Program
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Education Assistance
• Short- & Long-term Disability Benefits
• Voluntary Benefits Plan options including
• Supplemental health plans for accidents, critical illness, hospital stays
• Pet, Home, Auto insurance

Skills:

• Detailed knowledge of rolling stock maintenance facilities, process and practices and modern maintenance techniques.
• Demonstrated ability to deliver projects in line with quality, cost and timescale.
• Demonstrated acumen with regulatory requirements affecting passenger railroad operations including FRA and OSHA regulations.
• Demonstrated capability to run a full operation and deliver agreed results.
• Key personal traits: forward thinking, proactive, resilient, sound judgement, innovative where it’s required, driven by a relentless pursuit of excellence.
• Ability to use Office 365 suite of apps, Enterprise Asset Management systems, payroll systems.

Knowledge and Experience:

• Experience of successfully implementing change in a heavily unionized environment.
• Communication skills at interpersonal and group levels.
• Build trust in relationships.
• Demonstrated capability to influence, negotiate and facilitate buy-in with a variety of stakeholders including labor organizations.
• Proven ability to lead by example to foster positive cross functional relationships with other departments, MBTA, and suppliers.

Key Accountabilities:

Lead Production

• Ensure designated shift(s) are properly resourced to deliver the required work in line with the agreed Service Level Agreement.
• Manage and oversee priorities for the shift based on the daily, weekly, and monthly plan to meet safety, production, quality, and cost control objectives.
• Provide guidance for team members on technical and operational issues.
• Provide managerial leadership to the Mechanical Department employees, including individual coaching, development, holding direct reports to account and managerial support.

Safety and Compliance

• Drive improvement of safety performance in sync with annual safety plan for the Mechanical Department.
• Plan for and direct operations during service disruptions and periods of extreme weather to ensure safe working environment.
• Ensure facility compliance with applicable regulations related to safety, sanitation, oil and fuel management, and hazardous waste disposal.
• Carry out Testing and Observations in accordance with CFR.
• Carry out Safety inspections of equipment and facilities as requested.

Continual Improvement

• Develop and implement continuous improvement strategies to optimize performance, customer service and financial results in accordance with overall strategy.
• Ensure Standard Workday methodology is properly applied.
• Identify areas of improvement and implement change.

Communication and Meetings

• Responsible for Shift handover.
• Communicating regularly with upper management regarding problems or issues impacting production.
• Collaborate with Foreman to ensure job briefings are properly planned, accurate communication to all employees regarding scope of work.
• Collaborate with Foreman throughout the shift to obtain updates on progression of work and make necessary recommendations as needed.
• Attend daily shift briefings and communicate safety, company, and performance information and metrics.
• Communicate with Transportation to organize shop and yard moves; request equipment.
• Work with other departments as required.

Delivery of Repair, Inspections, Servicing, Cleaning, and Maintenance

• Ensure that all Inspection, Servicing, Cleaning, and Maintenance is carried out in accordance with the regulatory and contractual requirements.
• Ensure all equipment repairs are carried out in the required timescales. Any deferred repairs will be noted in the Maintenance Management System.
• Adhere to daily and weekly budgets for labor and materials.
• Undertake condition of equipment audits.

General Management

• Understanding of the wider public transport sector.
• Methods and tools for performance optimization.
• Stakeholder relationship management at a senior management level.
• Defining and managing KPI’s.
• Attend layovers as directed during winter weather to support service start up.
• Carry out other duties as directed.

Additional Statements:

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.