Guest Service Team Member

Description:
Original X Productions are the operators of worldwide location-based entertainment experiences including The Friends Experience™, The Office Experience, and Harry Potter – Magic at Play. We are looking for staff who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do.

Job Summary:
OGX is seeking Team Members to guide Guests through The Friends™ Experience - The One In Boston from entry to exit. Responsibilities include greeting Guests, selling tickets, getting Guests excited for the experience, organizing queues, taking photos, and answering questions. The ideal candidate thrives in a fast-paced environment and can project a positive, welcoming image to Guests. This temporary part-time role is expected to run May 6, 2024 through January 14, 2025.

The position pays $19.00 per hour.

Responsibilities:

• Greet and welcome all Guests, providing direction to them and engaging in friendly conversation
• Assist Guests in queueing up for their time-based experience
• Scan tickets and handle any technical difficulties
• Sell tickets to guests in standby line
• Staff photo locations throughout the experience to assist Guests in taking photos
• Direct Guests through the exhibit and maintain traffic flow and line control
• Share fun facts and trivia about the exhibit with Guests
• Answer questions about the experience
• Handle payments quickly and accurately
• Maintain cleanliness of the exhibit including sweeping floors, wiping down
• exhibits, and removing trash around the venue
• Keep exhibits clean and free of smudges or fingerprints
• Help keep the location clean and welcoming to Guests
• Provide a memorable experience for Guests with a positive and hospitable attitude

Requirements:

• Must be able to move about inside the exhibit space
• Must be able remain in a stationary position more than 75% of the time
• Must be able to verbally communicate to a variety of audiences and facilitate internal and external group discussions
• Must be able to work a minimum of two shifts, one of which must be a weekend day
• Able to work a variable schedule including nights, weekends, and holidays

Your experience & skills:

• High school diploma (or equivalent)
• Previous customer service and/or cash handling experience preferred
• Experience using a ticketing system preferred
• Previous public speaking preferred
• Reliable, energetic, proactive team player with a positive attitude

Benefits:

• Flexible Schedule
• Paid Sick Time

Why work at Original X Productions:
For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.

Job Types: Part-time, Temporary

Pay: $19.00 per hour

Expected hours: No more than 28 per week

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Relocate:

• Boston, MA 02115: Relocate before starting work (Required)

Work Location: In person