Plumbing Dispatcher/ Receptionist

Are you self-motivated, dependable, efficient, and detail-oriented?

Join Savior Service Plumbing Company in Cedar Creek, TX, a family-owned company promoting success. We provide the right tools, knowledge, benefits, and respect for our team. If you're committed to customer satisfaction and ensuring smooth communication for a small team, contact us to join today.

We're hiring a Plumbing Dispatcher/customer service representative at Savior Service Plumbing Company. As our central communication point, you'll handle emergent and non-emergent service calls, manage requests, and track technicians" assignments. We seek someone with strong communication skills, a calm demeanor under pressure, and plumbing knowledge. Multitasking and initiative are crucial. Our goal is seamless communication by delivering accurate information promptly. If this aligns with your skills and aspirations, we'd love to welcome you on board.

Qualifications:

• Minimum of 1-year administrative or customer service experience in an office setting is required
• Possesses excellent written and verbal communication skills in English is required; Spanish would be beneficial
• Must be able to work independently in a calm, structured environment
• Must be able to sit for extended periods of time at a desk while on the phone and working on a computer.
• Cultivates strong rapport effortlessly with customers and co-workers

Responsibilities:

• Manage all incoming calls, emails, and text messages.
• Assess and address customers' needs, including scheduling appointments for technicians and providing requested information.
• Cultivate sustainable relationships and trust with customer accounts through open and interactive communication.
• Assist with daily routing and scheduling of jobs for technicians.
• Address customer complaints, offering appropriate solutions and alternatives within specified time limits; follow up to ensure resolution.
• Maintain records of customer interactions, keep up-to-date customer accounts, and file documents.
• Adhere to communication procedures and guidelines.
• Go the extra mile to engage customers.

Savior Service Plumbing Company takes pride in offering the following benefits to its team:

• Competitive Pay
• Medical, Dental and Vision Insurance
• Life Insurance and Short-Term Disability
• Paid Time Off
• Paid Birthdays Off
• Paid Holidays
• Paid Sick Time Off
• Team-Focused Work Environment

Apply now! Our hiring manager is looking forward to meeting hard-working individuals who are ready for a positive work environment and advancing their careers.

Savior Service Plumbing Company encourages all humans to apply as we consider all potential team members without regard to race, sex, national origin, age, sexual orientation, marital status, veteran status, disability, gender identity, gender expression, pregnancy, religion, or any other legally protected status.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person