Dispatcher

Total Plumbing Service Inc. has provided plumbing service to our clients for over 25 years. We are now actively searching for a highly motivated, confident dispatcher.

PLEASE DO NOT APPLY IF YOU DO NOT HAVE DISPATCHING EXPERIENCE.

The Big Task

You will evaluate customer calls and match the right technician to every job.

Key Sub Tasks

• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Participate in training so that you grow and develop as a professional.
• Update customers throughout the day on the technician’s progress.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Total Plumbing by visiting totalplumbing.net or find us on google.

Qualifications :

Plumbing call center experience preferred

• Customer service or dispatch experience a must.
• Experience with Service Titan.
• Ability to interact well with all employees and perform as a team player is essential
• Possess excellent communication skills and maintain a pleasant, friendly demeanor
• Possess strong attention to detail and able to multi-task without losing your sense of humor
• Have some computer and tech ability as computer and various software applications are used throughout the day.
• Must be a fast learner with new software applications

Job Type: Full-time

Pay: $17.00 - $28.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service in Construction.: 1 year (Required)
• Service Titan: 1 year (Required)

Work Location: In person