Dispatcher (In-Office)

Radiant Plumbing & Air Conditioning: We have been the bright and quirky spot serving Austin and San Antonio since 1999. Our fun ads, top notch service, and outstanding customer service are what makes Radiant the go to' service company in the area. But where would we be without the heroes on our support team? We'd rather not find out! Apply to be a Radiant hero today!

The Good Stuff:

• $18-20/hour
• In-Office Role- Mon-Fri 7:30AM-4:30PM
• Medical, Dental, Vision (Free medical plan option for employee)
• 401k with 4% company match
• PTO, Paid Holidays, Paid Parental Leave

Job Duties:

• Organize & coordinate daily schedules based on call priority & technician ability
• Dispatch & debrief our technicians
• Monitor performance of service techs
• Communicate with customers in a timely & effective manner
• Understand sales goals & hold team accountable

What you need:

• HS Diploma or GED
• 1+ year of dispatch experience, preferably dispatching technicians
• Proficiency with Microsoft Office or Google Suite
• Preferred experience using a Customer Service Software such as Service Titan
• High ability to multi-task and switch tasks quickly
• Excellent organizational skills

Have more questions? Call us today! Talk to one of our Career Specialists at 512-686-4166.