Planning Sr Analyst- Project Manager

The Customer Experience & Service Strategy Sales Ops Analyst will work directly with transformation & internal project teams to ensure PepsiCo Direct and Foodservice Field Sales Support teams have the resources, materials, testing, training, and post Go-Live support they need to successfully navigate the change management process brought upon by transformational initiatives.

• This role will have responsibility for supporting current and future, internal and enterprise transformation projects, including PGT, Savvy, and GBS (PBNA and Pepsi Direct).
• Work closely with Transformation project stakeholders to represent Pepsi Direct.
• First point of contact for all transformational initiatives impacting Pepsi Direct Field/Sector.
• Support End to End process scenario data requirements for future testing phases, including Integration and User Acceptance testing; help to identify and address defects.
• Document new business processes to be leveraged in developing training and reference materials.
• Partner with Transformation Organizational Change Management team to develop and deliver training materials.
• Develop and lead the execution of a support plan to provide real-time end user support after Go-Live.
• Communicate any process changes, known issues, and workarounds to impacted internal teams.
• Document, prioritize, and communicate issues and challenges to Transformation teams to be addressed in Hypercare.
• Develop and maintain business partnerships with an extensive range of key internal and external partners.
• Escalate & Resolve urgent and sensitive customer service issues.
• Provide regular communications to Pepsi Direct SLT on recent alignments.
• Ensure continual training and development to enhance business knowledge and analytical skills.
• Coordinate with business Value Stream Business Project Leads from other Deployments to ensure alignment and consistent data design.
• Analyze data and recommend viable solutions benefitting both Sales and Operations.

• The expected compensation range for this position is between $72,500 - $121,300 based on a full-time schedule.
  
• Location, confirmed job-related skills and experience will be considered in setting actual starting salary.
  
• Bonus based on performance and eligibility; target payout is 15% of annual salary paid out annually.
  
• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
  
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.
  

• HS Diploma or equivalent
• 5-7 years of advanced knowledge of Microsoft Office applications.
• 5-7 years of ability to function well in a fast-paced environment.
• 9-12 years of strong communications skills both written and verbal.
• 3-5 years of ability to collaborate across a wide range of business & IT partners and customers.
• 3-5 years of technical aptitude, analytical ability, SAP foundational knowledge & experience.
• 7-9 years of ability to problem solve with a focus on the customer and improving the process.
• 5-7 years of proficiency in Excel, familiar with most PD, AFH, & FS Support applications & processes.
• 3-5 Years of Project management experience.
• This position is limited to persons with indefinite right to work in the United States

Preferred Job Qualifications:

• Bachelor’s Degree or equivalent business/call center experience.

• In-depth knowledge of contact center supporting and transformational applications including: SAP (S4/HANA, MDG, & BOBJ), Salesforce (Savvy), Oracle Siebel (PepsiCo Direct), & SAP Hybris Commerce Cloud (PepsiCo Partners).

Given the global enterprise and internal PepsiCo Direct transformational projects that are on the roadmap including PGT, Savvy, & GBS, this role will be critical to ensure successful change management of these transformational initiatives for the PepsiCo Direct organization, our field partners, and most importantly to enable capabilities for our organization to better serve our customers.