Planner Scheduler

Planner Scheduler
Hourly Wage
ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The pay range for this position is $35.00.00 - $45.00.00 per hour.
Day Shift: Monday - Friday, 8am - 5:00pm
Location: La Verne, CA zip code 91750
Key Purpose
The Planner Scheduler will support the Account Management Team, the Technical Services Manager, and the customer in the planning, directing, coordination of work to accommodate preventative, corrective, general maintenance, and documentation. Associate will plan, direct and coordinate activities of the sites through the IWMS to ensure the client's needs are met. Planner/Scheduler pull daily, weekly, and monthly work order reports and participates in daily, weekly and monthly KPI meetings. Assigns work orders to Maintenance Staff, sub contractors and project managers in multiple sites. Other duties include, but not limited to, daily assessments of systems, maintaining a clean working environment, and other various duties as assigned by the Account Manager and/or the Technical Services Manager, while adhering to all safety and health standards. Responsible for managing process improvement as well as developing a comprehensive, sustainable, facilities inspection program. Responsible for managing multiple aspects of customer relationships / level of satisfaction including: KPI's, surveys, deficiency audits, and account performance assessments. Responsible was managing process library and iterations to keep library up to date.
Success Criteria

• Possess good interpersonal, leadership, organizational and self-management skills.
• Strong customer satisfaction focus - meets and exceeds expectations of internal/external customers; anticipates the needs of internal/external customers and resolves any supplier delivery or quality problems impacting customers
• Ability to work without supervision and shift work priorities; deal appropriately with multiple deadlines.
• Ability to communicate well in both oral and written reports
• Good communication with and respect for co-workers and their property, vendors, and client
• Ability to work in and adapt to a demanding work environment
• Observe and adhere to safety and health rules

Key Areas of Collaboration and Influence

• A solid commitment to the guest experience
• Always remember safety first
• Build respectful relationships with all teammates and guests
• Willingness to take directions from the Facility Manager, Key Account Manager, or District Manager
• Coordinate activities with other internal departments
• Participate in team meetings

Ideal Candidate Experience

• High School diploma or equivalent required.
• Bachelor's Degree in business or Science filed preferred.
• Seven to Ten years of experience in coordination of activities in a facility and/or Industrial/R&D maintenance environment preferred
• Bilingual in Spanish and English preferred
• CMMS platform experience (IWMS preferred)
• Proficient in using Microsoft Office applications including: Excel, Word, Visio, Project and Power Point

Key Accountabilities

• Develops and maintains key client relationships and partnerships with customers, stakeholders, account team, and support external resources
• Manages Customer Satisfaction Survey process
• Maintains Customer and ISS key contact lists
• Analyze and distribute performance metrics including Technical Management Program (TMP) and KPI reports. Provides data and analysis for governance teams.
• Performs account performance assessments, develops corrective action registers, and facilitates implementation required process changes
• Performs building condition assessments to determine of overall site conditions and identify deficiencies to be address
• Prepares reports documenting quality issues, conditions and remediation actions taken to ensure customer standards are maintained
• Evaluates vendors and their performance to ensure new vendors meet quality desired by ISS and customer.
• Manages Work Order backlog
• Prepare work order report for daily review and send via email to all that apply
• Maintains IWMS completion and response KPI levels by performing additions, modifications, and deletions to preventative and corrective maintenance work orders generated for properties, equipment, and assets
• Ensures associates are serving both internal and external customer's needs
• Supports scheduling and procurement of goods and services as directed
• Manages technical support of the CMMS, handheld devises, phones, computers, report development and generation, equipment and PM data ads/mods, etc.
• Manages Help Desk/Call Center needs

• Technical liaison for all matters associated with technology enablers

• Additional duties as assigned

Physical Demands & Work Environment

• The physical demands and work environment described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Maintenance Planner Scheduler may be required to ascend and descend stairs, walk extensively, sit for extensive periods of time, exposed to noise and high/low temperatures, and be exposed to stress mental conditions.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
Requisition ID: 38883
The Recruitment Process
1. Job search 2. Application 3. Screening 4. Interview(s) 5. Job offer Browse the ISS Career Site and find your next job Click "Apply now" and follow the steps to complete your application Our Recruiting team reviews your application We get to know you better and answer any questions you may have Congratulations! We are excited to offer you a job and look forward to onboarding you soon
The Recruitment Process
1. Job search
Browse the ISS Career Site and find your next job
2. Application
Click "Apply now" and follow the steps to complete your application
3. Screening
Our Recruiting team reviews your application
4. Interview(s)
We get to know you better and answer any questions you may have
5. Job offer
Congratulations! We are excited to offer you a job and look forward to onboarding you soon
Why ISS
Since our founding in 1901, ISS has been a people-first company. We recognise the power of diversity, inclusion and belonging and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits.
Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet - because when we get things right, the world works better. And that is what drives us.
ISS is a Place to Be You.
Be who you are. Become what you want. Be part of something bigger.
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