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SalaryUniversal Studios Hollywood
Job ID: 743999971858896
Category: Technical Services
Career Type: Full-time
Location: Universal City, CA
We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.
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The Planner Scheduler is to assist the Facility Maintenance & Construction department with the planning, coordination, and execution of technician schedules, planned work, and corrective maintenance work onsite. The Planner Scheduler will have the responsibility of planning, assigning, scheduling, and reviewing work completed by technicians in a union environment. The Planner Scheduler will assist to standardize and lead the operations/activities of the Facility Maintenance & Hazmat team. The Planner Scheduler will allocate/coordinate a shared pool of labor and non-labor resources to ensure maximum property wide efficiency.
Responsibilities:
Scheduling/Management of Union Technicians:
- Manages workflow through the department of both routine and assigned tasks and output of the technicians to ensure completeness and that all quality standards are met
- Directing/scheduling/forecasting activities of approximately (100) shared employees in divisions of: Maintenance/HazMat, Plumbing/Water Treatment, HVAC, HVAC/R, Plumbing, and Electrical groups within the Technical Services FMC Department
- Overseeing hourly union staff in accurately reporting time via Timekeeper and correcting any issues, issue disciplines as needed
- Manage all safety training metrics and compliance of all employees
- Manage technician onboarding
- Missed punch tracking and reporting, issuance of disciplines as needed
- Assist with weekly schedule inputs and changes, partnering with Timekeeper team for accuracy and completeness
- Level-load scheduled work based on available resources
- Support in purchasing materials across the department
- Supervision of daily operation of USH Technical Services Maintenance Team
- Provide work direction, counseling, and coaching to hourly union staff to promote safe and efficient operations while exceeding client expectations of communication, responsiveness, quality of service, and technical efficiency
- Planning and leading shift meetings for technicians
Preventative/Corrective Maintenance Scheduling:
- Schedule/Forecast preventative maintenance (PM) work orders, adjusting target start/complete dates based on resources and regulatory compliance requirements.
- Monitor corrective work and submit case for new or additional PMs as needed, then draft as required.
- Verify/Audit proper work order completion
- Verify duplicate WOs are properly closed
- Assist with building in-house repair strategies and programs
- Support WO completion as needed
General FMC Support:
- Management of work orders by creating, revising, and completing work orders as necessary
- Management of work order audits and reports to ensure completion, timeliness, client satisfaction, and expected quality of work
- Purchase materials for preventative maintenance and corrective maintenance
- Work closely with internal clients to identify and correct operational issues quickly
- Participate in assignments with the Technical 1 response program
- 3rd party vendor management support as needed
- Participation in Venue Lead Program
- Collecting and maintaining inventory for the department (golf cart, wardrobe, Mill materials)
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Qualifications/Requirements:
- Bachelor’s degree from a four-year college or university; or equivalent combination of education and experience required
- Must be available to work on weekends, holidays, and nights as required
- Must be available to perform facility operational coverage for events (HHN, Grinchmas, Gradbash, etc.)
- Must have excellent written and verbal skills
- Must have at least 2+ years of management experience leading a team
- Needs to be a quick thinker with the ability to make sound decisions
- 1-2 years of project management/maintenance planning in a theme park or related industry. Project Management certification preferred
- Familiarity with resource loading in a maintenance or construction environment
- Ability & willingness to work overtime, weekends and holidays with short notice
- Excellent written and verbal communication skills to effectively communicate with all levels of the organization
- Experience working with CMMS systems preferred. (Maximo, etc.)
- Proficiency in Microsoft Word, Excel, Outlook, PowerPoint and Project
Desired Characteristics
- Theme Park Operations knowledge and experience
- Excellent organizational, verbal and written communication skills
- Demonstrated ability to work with all levels of employees and management, and willingness to give assistance to co-workers in other areas
- Strong team player
- Strong interpersonal and analytical skills
- Strong time management skills
- Experience managing in a union environment
- Previous experience with creating and managing budgets
- Ability to multi-task and be flexible is essential
- Proficiency in AutoCAD, SketchUp
Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $64,480- $70,000.
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NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.
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