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Form of workPay range: $15 to $17
Job Description:
Job Description:
- Primary Call Center contact for pharmacies and medical professionals.
- Programs typically consist of pharmaceutical brand initiated payment assist solutions such as co-pay cards or vouchers.
- Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
- A Call Center Representative traditionally provides initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
- Quickly assesses the user's issue and provides first level support for problem resolution.
- Documents information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
- Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary.
- Works under moderate supervision and typically reports to the Customer Service Supervisor.
- We require candidates to have a minimum Call Center background of 3 + years.
- HIPPA certified, or experience in claim processing preferred.
- Computer Skills.
- Call Center Experience.
- Pharmacy Tech Experience (MUST HAVE).
