Call Center Representative - Administration (38)

• Sign-On Bonus

Take advantage of our new sign-on bonus! Center For Family Services is a place where you can be part of a dynamic, top workplace team dedicated to improving lives. When you apply and get hired, you are eligible for a $250 sign-on bonus.Location: Voorhees, NJ
Job Type/Status: Part Time
Position Summary:
Center For Family Services is seeking a part time Call Center Representative to support the daily and overall operation of the agency's Access Department.
Duties and Responsibilities including but not limited to;

• Stay informed and current on CFS services, program eligibility, and funder requirements
• Maintain high standards of consumer service while continuing to focus on consumer satisfaction and engagement
• Assist with external and internal outreach events as needed
• Engage callers with questions to determine appropriate service types and referral eligibility
• Ensure proper, concise and complete electronic health record documentation
• Maintain communication with referral sources and community partners
• Maintain departmental support documentation and records
• Develop a strong knowledge base of agency programs and stay current on relevant changes
• Collaborate with Intake Screeners and Program Directors to promote appropriate referrals and linkages
• Refer callers to agency services in a prompt and professional manner
• Other duties as requested.

Qualifications

• HS Diploma required, Bachelors preferred
• 2-3 years of customer service experience; Human Services experience or education preferred
• Proficient with Microsoft Office applications and Google Suite operations; electronic health record experience preferred
• Organizational and interpersonal skills
• Multitasking skills to manage in a fast-paced environment
• Bilingual preferred but not required

Benefits:
At the Center for Family Services our employees are our greatest resource and we are committed to investing in our staff. We offer a competitive benefits package as well as ongoing resources that will support staff on their personal and professional journey.\*

• Sick pay and personal time off
• Flexible Spending Accounts
• Health & Wellness Activities
• Ongoing Training & Professional Development Opportunities
• Opportunity for advancement

About Employment at Center For Family Services Apply and get hired at Center For Family Services, a leader in the non-profit sector and named as a top workplace in the region since 2010. As part of our team, you will be recognized as our most valuable resource. Our staff balance best practices with personalized care. Together our team makes a positive difference in the lives of people in need. If you're interested in a rewarding career, Center For Family Services is a great place to grow as a professional. For more information about our top workplace, please visit Center For Family Services website at www.centerffs.org.
Disclaimer Many positions require motor vehicle record evaluations and medical clearances. Center For Family Services is an equal opportunity employer offering competitive salaries and excellent benefits packages

Job Type: Part-time