Pet Travel Administrative Specialist

Successful Pet Travel company looking to add an essential team member to be an Administrative Specialist. This role serves as the face of our company, where you will have the first interactions with potential clients. As such, this role requires a friendly, bubbly personality, where your smile resonates over phone calls and e-mails. While we relocate pets nationwide, we generally do not have direct contact with our clients’ pets. In this position you will be expected to send estimates, call potential clients, oversee our public phone line, and follow-up on inquiries. This position also includes general office duties including, but not limited to, filing, bookkeeping, and organizational tasks.

Part-Time to Full-Time – located in Tucson, AZ

Responsibilities include, but are not limited to:

· Phone calls, including incoming and outgoing warm calls

· Respond to generic inquiries and client e-mails

· Send transport estimates to potential clients via e-mail

· Prepare airline and vet documents, mail packets, as needed

· Document and information filing; office supply orders

· Other in-office administrative duties as required by manager/owner

Requirements:

· Passion and knowledge of pets a must

· At least 2 years prior customer service and/or sales experience

· Excellent customer service and phone skills a must

· At least 2 years prior experience in fast-paced office environment

· Ability to multi-task in a fast-paced office

· Proficient with Microsoft: Outlook, Word, Excel

· Minimum 50WPM

· General knowledge of domestic geography; international a plus

· Must be organized, quick learner, and have a good memory

· Enthusiastic self-starter, motivated, detail-oriented, team player

· Ability to take direction from peers as well as management

· Ability to focus on the work at hand and leave personal business outside the office

· Familiarity with CRM programs a plus (such as Insightly)

· Must reside in Tucson, AZ or surrounding area - in-office required at least 2-3 times a month

· Have the ability to work from 8am-5pm Monday-Friday; hours are flexible based on business needs

What we offer:

· Casual dress, comfortable work environment

· Ability to work from home after successful completion of training

· Holiday and vacation pay after one year

· Quarterly bonuses available after one year

This position does not include health benefits.

Job Type: Part-Time to Full-Time

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Flexible schedule
• Retirement plan

Schedule:

• Monday to Friday
• No nights
• No weekends

Experience:

• Customer service: 2 years (Required)

Work Location: Hybrid remote in Tucson, AZ 85718