Pet Resort Customer Service Representative

Job Overview: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This position requires excellent communication skills, a passion for customer satisfaction, and a strong ability to multitask. Duties: - Answer incoming customer inquiries via phone, email, or in-person - Provide accurate information about products, services, and company policies - Assist customers with placing orders, processing returns, and resolving any issues or complaints - Maintain customer records and update information as needed - Collaborate with other departments to ensure efficient and timely resolution of customer concerns - Handle customer inquiries regarding billing and payments - Provide support to the sales team by generating leads and following up on potential customers - Maintain a high level of professionalism and empathy when dealing with customers Qualifications: - Previous experience in Customer Service or a related field is preferred - Excellent verbal and written communication skills - Strong problem-solving abilities and attention to detail - Ability to remain calm and composed in stressful situations - Proficient in using computer systems and software applications - Knowledge of animal handling or experience in a veterinary or pet care setting is a plus - Ability to work well in a team environment Skills: - Animal restraint - Customer service - Kennel - Dog handling - Pet grooming - Veterinary assistant - Pet care - Veterinary - Animal handling - Dog training We offer competitive pay and benefits packages for our employees. If you are passionate about providing exceptional Customer Service and have the necessary qualifications, we would love to hear from you. Apply now to join our team as a Customer Service Representative!

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• On-the-job training
• Opportunities for advancement
• Vision insurance

Day range:

• Monday to Friday
• Rotating weekends

Shift:

• 8 hour shift
• No nights

Supplemental pay types:

• Bonus opportunities

Work setting:

• In-person

Ability to Relocate:

• Madison, AL 35758: Relocate before starting work (Required)

Work Location: In person