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SalaryOverview:
The Personalization IT Operations Manager is responsible for overseeing and managing the operational integrity of the technology and services provided by the Personalization group at CPI Card Group. They will lead a geographically dispersed team of IT professionals supporting multi-site manufacturing operations and associated systems requiring collaboration across varying technical and business operations teams. This role is responsible for ensuring the smooth and reliable operations of manufacturing processes through effective automation and continuous improvement while leading initiatives that support the organization’s Development Operations (DevOps) strategy which is focused on quality software deployments and maximizing the overall health, availability, security, reliability and performance of critical business systems.
As a liaison between the Personalization Operations team and the IT organization, the Personalization IT Operations Manager must have strong communication skills, a disciplined approach to work management, and the ability to plan, organize and execute initiatives, both large and small, to deliver business value in a timely manner. Building effective relationships among peers, leadership and individual contributors throughout IT and business groups is essential for success.
The Personalization IT Operations Manager leverages strong leadership skills and a high aptitude for technology to ensure the team designs top-quality solutions that deliver business value while meeting security and compliance standards in a fast-paced, client-centric manufacturing environment. This leader is comfortable working in a variety of automation frameworks, has familiarity with scripting and querying languages, and can navigate complex infrastructure environments in support of business objectives.
Requirements:
Benefits:
Competitive pay rates and an inclusive, empowering and rewarding culture.
Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.
CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.
The Personalization IT Operations Manager is responsible for overseeing and managing the operational integrity of the technology and services provided by the Personalization group at CPI Card Group. They will lead a geographically dispersed team of IT professionals supporting multi-site manufacturing operations and associated systems requiring collaboration across varying technical and business operations teams. This role is responsible for ensuring the smooth and reliable operations of manufacturing processes through effective automation and continuous improvement while leading initiatives that support the organization’s Development Operations (DevOps) strategy which is focused on quality software deployments and maximizing the overall health, availability, security, reliability and performance of critical business systems.
As a liaison between the Personalization Operations team and the IT organization, the Personalization IT Operations Manager must have strong communication skills, a disciplined approach to work management, and the ability to plan, organize and execute initiatives, both large and small, to deliver business value in a timely manner. Building effective relationships among peers, leadership and individual contributors throughout IT and business groups is essential for success.
The Personalization IT Operations Manager leverages strong leadership skills and a high aptitude for technology to ensure the team designs top-quality solutions that deliver business value while meeting security and compliance standards in a fast-paced, client-centric manufacturing environment. This leader is comfortable working in a variety of automation frameworks, has familiarity with scripting and querying languages, and can navigate complex infrastructure environments in support of business objectives.
The Personalization IT Operations Manager will be responsible for the professional growth and development of a team of engineers with diverse backgrounds and a wide variety of responsibilities in support of CPI’s Personalization manufacturing operations. This leader typically contributes to highly complex technical issues, often requiring design and review of solutions that rely on past experience, thorough understanding of the environment and ability to effectively utilize a wide range of technology tools/techniques.
Responsibilities: - Organize and prioritize projects and daily tasks for a team of technical engineers and production-line technology support staff, ensuring work is completed in a timely manner
- Mentor, train, and coach individuals to build a highly effective team
- Make staffing decisions based of business needs and individual performance
- Create meaningful goals that contribute to organizational strategies, then lead a team to achieve them
- Establish effective working relationships throughout the IT organization and the Personalization Operations business unit, working together to make the best decisions for CPI
- Handle escalations from the business and production teams, giving a high level of service to support our customers and production teams
- High energy, bias for taking action; spontaneously recognize and resolve issues
- Understand the end-to-end process of how the manufacturing processes, data, software, and personnel interact with a complex, distributed system
- Respond to inquiries from colleagues and service providers to provide technical assistance and support of system, machine and application related functions and availability
- Build a devops culture and mindset inside the technology teams – communication, automation, collaboration, shared understanding of work, code before clicks
- Develop and execute strategies and plans to mature our systems focusing on reliability, production monitoring, and deployment velocity
- Manage and make improvements to processes for automated deployments, monitoring, management, and incident response for a 24x7 high-security environment
- Collaborate with security teams to implement and enforce security best practices for manufacturing systems and ensure compliance with industry and regulatory standards (i.e., PCI, SOX, etc)
- Stay up to date on technologies, strategies, devops culture, industry trends, and toolsets
- Participates in after hours’ support when required, including an on-call rotation
- Ability to work effectively in a hybrid model (50% remote, 50% on-site)
- Ability to successfully plan, organize, prioritize, execute and delegate work; responding to changing needs and balance competing priorities.
- Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level
- Excellent communication skills in both written and verbal formats with the ability to influence multiple stakeholders, including team members, peers, business stakeholders, vendors, leadership, and customers
- Ability to understand business requirements and convey technical solutions and system related dependencies using diagrams and work management tools such as Jira
- Strong problem solving and root-cause mindset, having the ability to drive into issues when appropriate and deliver a high level of business unit support
- A strong understanding of manufacturing processes
- Solid working knowledge of most of the following:
- SDLC processes such as Kanban and Scrum
- Development and scripting utilizing a variety of common tools and languages
- Windows Server support/migration/administration
- FTP/SFTP utilizing various platforms
- Configuration management and automation/deployment solutions tools such as Ansible, Puppet, Chef, Terraform, SaltStack, Octopus, Cfengine, Jenkins, Git, Docker, Nagios, etc.
- SQL (MS SQL Server)
- Web API, Restful Services, and WCF Services
- Central authentication platforms, such as Active Directory, LDAP, Kerberos/IDM
- Virtualization tools such as ESX/Xen/KVM, etc.
- General Networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, troubleshooting
- Technology principles such as observability, least privileged, infrastructure as code, and CI/CD
- A working understanding of SOX and PCI regulations, a plus
- Experience working in a highly-regulated or highly secure business, a plus
- Experience working in a Linux environment, a plus
- Experience working with Intrusion detection/prevention, encryption and data loss protection tools and processes, a plus
Requirements:
- B.S. in Information Technology or equivalent work experience
- 8+ years demonstrated success in a related IT profession
- 3+ years of leading and managing teams
Company Overview:
CPI Card Group® is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. Learn more at www.cpicardgroup.com.
Benefits:
Competitive pay rates and an inclusive, empowering and rewarding culture.
Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.
CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.
