People Solutions Manager

Collette is seeking a People Solutions Manager to join our People & Culture Team. This is a hybrid role based at our Headquarters in Pawtucket, RI.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Job Summary:

The People Solutions Manager is the resource for managers and employees through the moments that matter in the employee life cycle; onboarding, managing performance, employee relations, and offboarding. This role will also focus on statutory and policy compliance and creating efficiency within the function. Guide people to ensure they can effectively accomplish their objectives with confidence and consistency.

Primary Functions:

• Be the trusted resource for leaders and managers relative to People & Culture initiatives, policies, and practices, and guide them as they make decisions that will impact their people.
• Act as an advisor to leaders and their management teams on all employee relations issues.
• Facilitate employee conflict resolution and the reduction of employee relations issues with a consistent approach grounded in business needs.
• Support managers and employees through coaching for effective performance.
• Gather feedback from exiting employees to assist in enhancing the employee experience.
• Ensure that policy and practice are maintained and up to date to create consistency across the organization.
• Create and maintain a compliance calendar for the P&C function that encompasses all states and international locations.
• Partner with Tour Management and Product regarding our Independent Contractor population by assisting with executing contracts and tracking our workforce.
• Manage the leave of absence and accommodation request process.

Knowledge and Skills:

• Bachelor’s Degree required.
• Human Resources certification a plus.
• 5+ years of relevant HR experience, preferably within a fast-paced environment.
• Willingness and ability to be hands-on with all levels of an organization.
• Collaborator and a team-player with an inclusive mindset.
• Ability to build great relationships at all levels of organizations.
• Strong analytical, critical thinking and problem-solving skills.
• Ability to handle sensitive matters with confidentiality and maturity.
• Very high-level verbal and written communication skills.
• Process improvement aptitude and mindset.
• Ability to multitask and effectively manage multiple priorities.
• Exceptional organizational skills and attention to detail.

Starting Annual Salary: $60,000-$100,000