Job Description
Objectives of This Role
Job duties include, but are not limited to:
- Act as an up-front agent representing the company to the customer through routine communication; including regular collection of customer feedback on the product and proactive communication of system performance and energy savings
- Lead and train a growing maintenance and installation team; scheduling visits, dispatching personnel, documenting maintenance activities via Peak+’s maintenance software, and communicating results with customer.
- Travel to customer sites to conduct accurate field surveys and commission the Peak+ system after installation.
- Train customers on Peak+ system functionality
- Manage subcontractor maintenance relationships and ensure delivery of high quality services
- Monitor customer site performance via dashboard and proactively address any issues.
- Assist in the creation of new technical documentation
- Assist factory in processing parts order
- Implement and improve upon the Peak+ safety plan
- Interacting with the engineering and sales teams on a regular, ongoing basis, to exchange system design feedback and experiences from the field
Education/Experience: Five years HVAC experience, preferably as a maintenance manager or installation manager (commercial units preferred) and / or a 4-year technical or engineering college degree. Technical support background for HVAC equipment a plus.
Travel: 50% travel
Peak+ manufactures the Peak+® System, a proprietary aftermarket HVAC retrofit that significantly improves the energy efficiency of air conditioning and refrigeration systems. The company is based in Memphis, TN. The Peak+ System attaches non-invasively to virtually any air-cooled HVAC unit, and using the principle of evaporative cooling, improves efficiency, reduces peak demand, and lowers maintenance costs. Peak+ also provides a performance monitoring system, which enables real-time, cloud-based measurement and verification, controls, and fault detection and diagnostics.
Solving our Customers' Problems: More and more companies are dedicating time and resources to reducing energy consumption and are looking for cost-effective energy efficiency technologies. The Peak+ System is the perfect solution, creating energy savings and peak demand energy reduction. By spraying water onto a filter media on the outside of the condenser coils, the Peak+ System lowers the incoming air temperature, allowing the air conditioning or refrigeration system to operate as though it is cooler outside than it actually is. This media also filters dust from the condenser coils.
Target Market: The Peak+ System works with almost any air-cooled air conditioning or refrigeration system and is cost-effective in almost all commercial / industrial applications. Peak+ has hundreds of successful installations throughout the U.S. on data centers, hospitals, hotels, big-box refrigeration systems, and commercial / industrial buildings.