Account Manager - Surety Bonds

POSITION OVERVIEW

The Surety Bond Account Manager must possess an in-depth knowledge of bond terminology, surety markets, and underwriting practices for the purpose of giving sound advice to a wide range of clientele. The ideal candidate for this position is reliable, self-motivated, detail-oriented, and highly organized with the ability to prioritize.

• Provide superior customer service (clients and surety companies) by maintaining relationships, managing expectations, and professional communication that is friendly, timely and clear.
• Request from client and maintain up to date information pertaining to financial year end statements, interim statements, bank lines of credit, insurance certificates, work in progress reports and personal financial statements.
• Set up and maintain files for all bond and financial files in electronic forms.
• Participate in underwriter and/or client meetings with producers, as requested.
• Prepare indemnity agreements/applications and follow up with client for timely receipt.
• Process bonds, invoices, incoming mail, email, phone, and fax requests by using sound judgment of underwriting guidelines.
• Seek underwriter approval on bonds where lines of authority are not in place or bond needs are outside of authority granted.
• Manages renewal of all miscellaneous Surety Bonds and contract Surety Bonds.
• Help keep accounts receivable under 60 days. Monitor this on a regular basis. Contact client for payment where necessary.
• Assist producer as directed.

QUALIFICATIONS AND SKILLS

• High school degree or equivalency; college degree preferred
• Previous related insurance work experience
• Previous knowledge of commercial surety insurance industry is a plus
• Current applicable license preferred. If not currently held, the ability to obtain licenses as required by State Department of Insurance and the ability to participate in seminars or other training to maintain license(s).
• Strong communication and interpersonal skills; excellent customer service and organizational skills
• Self-starter with the ability to work well independently yet function as part of a team
• Ability to maintain strong client relationships, problem solve, and document follow up
• Proficiency working in Microsoft Office (Word, Excel, and Outlook)
• ERLON, AMS360, and ImageRight software experience preferred

Note: The information contained in this job description has been prepared to indicate the general nature of work performed by an employee within this classification. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.