Patient Services Coordinator Iii – Vein Care Stoneham

Patient Services Coordinator III – Vascular Surgery
Massachusetts General Hospital (MGH) Vein Care– Stoneham, MA
21 Montvale Avenue, Stoneham, 02180
Full Time
Job ID# 3277570

This position is located at MGH's Stoneham location.

GENERAL SUMMARY/ OVERVIEW STATEMENT:

The Patient Services Coordinator III (PSC III), under general supervision, provides administrative support to staff Surgeon in a high-volume ambulatory practice setting. The PSC III works with administrative manager and clinical support team to provide Surgeons with the necessary support for their practices. Primary responsibilities include visit planning/scheduling for patients, maintaining complex and ever-changing Provider calendars, communicating updates or conflicts in schedules, and assisting with academia and research for respective physicians.

Clinical

• Visit Planning:
• Requests/obtains/coordinates outside films, pathology reports, ultrasound/imaging reports and lab results, as well as any additional clinical information needed to insure efficiency and accuracy of consultations and second opinion visits.
• Send out confirmation/reminder letters in advance of appointments
• Ensure that all pre-testing is done by completing laboratory and/or radiology requisitions.
• Follows up with patients after visits to coordinate the necessary subsequent visit(s)

OR Case Planning:

• Manage preparation of surgical cases
• Confirm pre-op testing
• Process necessary paperwork and EMR workflows
• Confirm date and time of procedure.

Research Trials:

• Schedules appointments for patients enrolled in clinical trials and/or research studies.
• Maintains appropriate logs and consents for research compliance.
• Ensures that research patient’s visits, ancillary tests, and any related procedures are billed to the appropriate research fund and not to Medicare or any other third party payer.
• Reports any changes or concerns to the principal investigator’s research team and the administrative manager, and assist with resolution as appropriate

Billing:

• Tracks referrals and ensures insurance information is obtained and verified prior to appointment
• Compiles encounter forms and reviews for accuracy and completeness for submission to charge entry.

Practice Group Management:

• Helps create and maintain doctor-specific and department specific operational guides

Administrative

• Maintains physician’s calendar; managing physician’s academic appointments and academic/professional schedule.
• Edits, proofreads and prepares recommendations, reports, abstracts, manuscripts, correspondence, research protocols, etc. and maintains appropriate file copies as requested by physician/fellows working with physicians.
• Books travel and arranges meetings
• Prepares and distributes physician Curriculum Vitae on a regular basis as needed.
• Works with physician or Administrative Manager to accrue patients and follows appropriate billing procedures for all types of visits.
• Assists in the preparation of grants and research studies.

QUALIFICATIONS:

• High school diploma required, college education preferred
• 5+ years of experience as a medical scheduler in surgical office and administrative assistant to physician surgeons.
• Epic experience strongly preferred.
• Good command of the English language, including medical terminology.
• Exceptional organizational skills, flexibility to manage multiple tasks and the accurate attentive to details.
• Ability to work independently or within a team environment.
• Excellent and effective interpersonal and communication skills.
• Demonstrated ability to work effectively and courteously with various groups of patients, staff and providers.
• Demonstrated ability to problem solve and function as a resource to other members of the team, and resolve complex issues on behalf of the providers and the patients.
• Demonstrated in-depth understanding of managed care and all other pertinent insurance/medical coverage
• Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies

To apply, please submit your resume through Indeed.

About Massachusetts General Hospital

Mass General is the #1 research hospital in America and the only hospital to be recognized across all 16 specialties assessed by U.S. News & World Report. We have remained at the forefront of medicine by fostering a culture of collaboration, pushing the boundaries of medical research, educating the brightest medical minds, and maintaining an unwavering commitment to the diverse communities we serve. In 2003, Mass General become the first hospital in the state to earn Magnet designation from the American Nurses Credentialing Center (ANCC). To date, fewer than 9 percent of all hospitals in the United States have received this recognition. The Magnet Recognition Program was developed by the ANCC to recognize health care organizations that provide nursing excellence. The program also provides a vehicle for disseminating successful nursing practices and strategies. Research demonstrates that Magnet hospitals have better patient outcomes, patient satisfaction, and nursing satisfaction, as well as lower RN turnover. Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Work setting:

• In-person

Ability to Relocate:

• Stoneham, MA: Relocate before starting work (Required)

Work Location: In person