Patient Services Coordinator Iii

Patient Services Coordinator III - Waltham Outpatient Surgery Center

Massachusetts General Hospital (MGH), Waltham

Full Time, Day, Onsite

OVERVIEW:

Under supervision of the Sr. Administrative Manager, the Patient Services Coordinator III (PSC III) functions as the primary interface between the care team and our patients. The PSC III provides administrative support to the outpatient surgery center for patient care and other administrative activities. The PSC III interacts in a courteous manner with surgeons, nurses, and other administrative staff within and outside of MGH to coordinate care for patients. Requires discretion and judgment to organize priorities, complete tasks and handle confidential patient information.

PATIENT CARE RESPONSIBILITIES:

• Checks-in patients as they arrive in a courteous manner.
• Ensures that all demographic data in patient medical record is current and complete; reports discrepancies to admitting and has information updated as necessary.
• Consistently obtains patient/family signature for billing.
• Verifies NPO status.
• Troubleshoots scheduling issues that require clinical and administrative assimilation for decision making.
• Troubleshoots complex surgical schedules and anticipates impact on OSC case volume.
• Coordinates the block scheduling all surgical patients and assigns caseload to appropriate time slots and rooms.
• Provides surgical scheduling support to surgical office practices in the same function.
• Identifies and communicates issues of process creating inefficiencies within the operation. Assists in their resolution, working within the hospital system and with management for the department.
• Negotiates with physician practices in maintaining daily surgical schedule volume at a level rate; alerts senior unit management with potential problems and proposed resolutions.
• Responsible for the maintenance of the scheduling data base for all operating suites.
• Responsible to ensure that patient demographic information is correct and consistent with the hospital registration system for all surgical patients.
• Responsible for the front-line troubleshooting of all customer service complaints in coordination with the OR and/or PACU facilitator or Nursing Director / Medical Director as needed.
• Responsible for the safe transport of medical records and laboratory specimens daily.
• Follows up on all cancelled surgical procedures with physicians’ offices.
• Assists in analyzing the scheduling data base for quarterly review of efficiency measures including on- time starts, turn over time and man hours per case data.
• Assembles charts and appropriately labels all documents as determined by management.
• Perform/participate in special projects for Medical Director, Nursing Director, as may arise from time-to-time. Transcribes, proofreads, and edits any documents prepared for the Medical Director/ Nursing Director.
• Schedules meetings as required.
• Cross covers for other staff members for breaks, lunches, vacations, etc. and during variations in work flow as needed.
• Participates in monthly staff meetings.

SKILLS, ABILITIES, COMPETENCIES REQUIRED:

• Exceptional computer skills (including word processing, database, electronic mail, internet, and Excel spreadsheets) required.
• Good command of English language, including medical and scientific terminology. Exceptional organizational skills and the flexibility to handle multiple tasks and deadline pressures.
• Ability to work independently or in a team environment.
• Excellent interpersonal skills.
• Is knowledgeable and compliant in all hospital, State and Federal regulatory requirements, including hospital policy and procedures (where applicable to the performance of the job), Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and Health Insurance Portability and Accountability Act of 1996 (HIPAA).

QUALIFICATIONS:

• High School Diploma or GED required; college education preferred
• Minimum of 2 to 4 years of related experience with transferrable skills.
• Operating Room scheduling experienced preferred.

To apply, please submit your resume through Indeed.

About Massachusetts General Hospital

Mass General is the #1 research hospital in America and the only hospital to be recognized across all 16 specialties assessed by U.S. News & World Report. We have remained at the forefront of medicine by fostering a culture of collaboration, pushing the boundaries of medical research, educating the brightest medical minds, and maintaining an unwavering commitment to the diverse communities we serve. In 2003, Mass General become the first hospital in the state to earn Magnet designation from the American Nurses Credentialing Center (ANCC). To date, fewer than 9 percent of all hospitals in the United States have received this recognition. The Magnet Recognition Program was developed by the ANCC to recognize health care organizations that provide nursing excellence. The program also provides a vehicle for disseminating successful nursing practices and strategies. Research demonstrates that Magnet hospitals have better patient outcomes, patient satisfaction, and nursing satisfaction, as well as lower RN turnover. Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Work setting:

• In-person

Ability to Relocate:

• Waltham, MA: Relocate before starting work (Required)

Work Location: In person