Patient Service Representative

Patient Service Representative

Job Details

Job Type

Full-time

Redmond, WA

Description

Northwest Asthma and Allergy Center is seeking a full-time Patient Service Representative (PSR) who will provide a warm, welcoming atmosphere to our clinics and who will strive to provide outstanding customer service to our patients. This is a great opportunity for an experienced professional or for someone just starting a career in the healthcare field to join our friendly team in our busy clinic.

Primary Responsibilities include, but are not limited to:

• Greeting patients upon arrival
• Verifying and updating patient information to ensure proper billing
• Obtaining appropriate patient consents if necessary
• Scheduling appointments
• Verifying insurance and ensuring necessary information and insurance card copies are in the EMR system
• Managing patient messages and calls
• Collecting co-pays, and patient balances
• Confirming patient appointments
• Follow-through with referral management (verifying insurance, contacting patient, obtaining necessary records from referring provider)
• Secondary monitoring of patient waiting area

Clinic hours are Monday through Friday from 8:00am– 5:00pm. (Varied schedules.)

Benefits:

• Work-life balance. No nights or weekends
• Management who values kindness and communication
• The opportunity to learn an exciting, fulfilling specialty
• 10 paid Holidays
• 15 days of paid vacation, plus Sick Leave
• Medical, Dental, and Vision insurance
• 401(k), employer matched up to a certain percentage
• Life & long-term disability
• Employer Assistance Program (EAP)

It is the policy of NAAC to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, gender identity, sexual orientation, disability, or any other factor protected by local, state or federal law.

Requirements

Required Qualifications:

• High school diploma or GED and 2 years of medical office experience
• Exceptional customer/Patient Service/interpersonal skills
• Self-motivation, empathy, and ability to multi-task
• Clear and effective communication in a positive manner; attention to detail, spelling and grammar
• Knowledge of computer and phone systems

Preferred Qualifications:

• Prior experience in healthcare setting or medical office
• Experience with Electronic Medical Records (EMR/EHR)- Athena Preferred.

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person
• Ability to sit or stand for extended periods of time

Screening:

Employment offers are contingent upon successful completion of required reference check, background check and completed application and I-9 form.

COVID-19 considerations:· Employees are required to be fully vaccinated.