Patient Service Representative

Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.

At Proliance, our patients come from all walks of life and so do we. We hire, develop, and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work. We draw on the differences in who we are, what we’ve experienced, and how we think to create Exceptional Outcomes, Personally Delivered.

We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO, and more! Check out our main career site for more details at www.proliancesurgeons.com/careers

Be Part of Who We Are!

Hourly range: $18.69 - $26.17

To apply, please submit your application directly at www.posm.com https://recruiting2.ultipro.com/PRO1010ZNC/JobBoard/47c46775-d6bd-e660-d85c-64e4e0fe804f/OpportunityDetail?opportunityId=0cfcc441-764b-4a72-a2cf-7e286b2e2e27

Key Duties and Responsibilities

The PSR is expected to perform position-related duties that include, but are not limited to:

· Provide exemplary customer service

· Greet and direct patients, sales personnel, and visitors.

· Check in/verify information for established and new patients, confirm insurance/referral, consent forms, and all patient information are up to date in practice management software and electronic medical record systems

· Identify payor source, verify insurance eligibility and financial status

· Enter personal health information and financial information into the practice management system with a high rate of accuracy; comply with federal and local laws to ensure patient privacy

· Assist patients with the completion of paperwork when necessary

· Inform patients of delays or wait times for appointments

· Review records for completeness, print necessary updates, and put records in order

· Review physician clinic schedule for accuracy

· Collect and post co-pays

· Facilitate the flow of patients by coordinating with medical assistants

· Schedule appointments, both over the phone and in person

· Schedule interpreters for patient appointments as needed

· Process outgoing referrals as needed

· Complete duties and assist others as directed

Education, Experience, Knowledge, Skills, and Abilities

· High School Diploma or the Equivalent

· 1-2 years of relevant experience in public contact, preferably in a medical office environment

· Minimum 1-year front office or reception experience, medical preferred

· NextGen and/or EMR experience (desired)

· Knowledge of practice management software and patient portal software is a plus

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend, and stretch. Use of telephone and computer is required. Manual dexterity is required for the use of a computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. It may require working under stressful conditions or working irregular hours.

This description is intended to encompass essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person. Other functions may be assigned and leadership retains the right to add or change the duties at any time.

Job Type: Full-time

Salary: $18.69 - $26.17 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• Clinic
• In-person

Ability to commute/relocate:

• Issaquah, WA 98029: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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Job Type: Full-time

Pay: $19.81 - $26.17 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Acute care
• Clinic
• Private practice

Medical specialties:

• Orthopedics
• Surgery

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person