Patient Services Representative

Rebound is the largest orthopedic and neurosurgical practice in the Portland-Vancouver area with an array of sub-specialties including orthopedics, brain and spine care, sports medicine, physiatry, and physical therapy. We are proud to be the team physicians for the Portland Trail Blazers, the Portland Winterhawks and several collegiate teams. We celebrate over 50 years of serving the community with a commitment to providing superior service to our patients.
We are looking for a full-time Patient Services Representative to work in our Orthopedic and Neurosurgery Call-Center. Primary duties include accurately obtaining patient information from established and new patients and entering the information into a practice management system for clinical messaging and patient scheduling. This position will work in collaboration with other clinical staff and clinic providers to provide exceptional service to our patients and families.

Responsibilities:

• Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
• Book, coordinate and reschedule patients appointments based on defined appointment protocol.
• Relay necessary messages to staff via the patient chart.
• Is cognizant of the abandonment rate to ensure that call turnaround time is minimized and patients are not left pending in the appointment queue.
• Maintain and update current information on physician schedules.
• Answer telephone, screen calls, take messages, and provide information.
• Answer questions regarding patient appointments and testing.
• Monitor physician schedules to make sure they are meeting designated protocol standards.
• Assist with daily reschedule list.
• Attend meetings as required.
• Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
• Perform related work as required.

Requirements:

• One year customer service experience and/or medical office experience preferred.
• Ability to manage a multi-phone line system.
• Excellent interpersonal and communication skills.
• Ability to analyze and resolve complex patient situations.
• Ability to multi-task while operating several windows based programs.
• Ability to work independently but also as a team.

We are proud to Offer:

• Medical/Vision/Rx (paid at 100% for employee)
• Dental (paid at 100% for employee)
• 401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
• Company paid Life Insurance/AD&D
• Voluntary Life insurance/AD&D
• Company paid short and long-term disability
• Flexible Spending and Health Saving Accounts
• Employee Assistance Program
• Free Parking
• Paid Time Off accrued at up to 24 days in your first year based on FTE

This is a great opportunity to work in a quality organization with Top Doctors in the Northwest. At Rebound, our goal is to cultivate an organization that offers superior patient-centered medical care, with mutual respect and cooperation in a positive and supportive environment. Come join our team!